Workshop Service Advisor
Hyundai Automotive South Africa · KwaZulu-Natal
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- As a Workshop Service Advisor, you will be the primary point of contact for customers seeking vehicle service and repairs. Your focus will be on delivering exceptional customer service while efficiently managing workshop operations, liaising between customers and technicians to ensure a seamless service experience.
Key Responsibilities
- Serve as the primary contact for customers, addressing inquiries and providing information on service offerings and pricing.
- Schedule and manage service appointments, ensuring optimal workflow in the workshop.
- Liaise between customers and technicians to communicate service requirements, updates, and estimates effectively.
- Generate and manage service documentation, including work orders and invoices, maintaining accurate records.
- Provide technical advice and recommendations to customers, ensuring they understand their vehicle's condition and necessary repairs.
- Monitor and follow up on service progress, ensuring timely completion and customer satisfaction.
- Assist in resolving customer complaints and concerns, striving to enhance service quality and customer loyalty.
- Collaborate with the workshop team to improve efficiency and service delivery.
Job Requirements
- Proven experience in a customer service role within the automotive industry or a similar service environment.
- Strong communication skills, with the ability to explain technical concepts to customers in an accessible manner.
- Demonstrable problem-solving skills and the capacity to handle multiple tasks in a fast-paced environment.
- Proficiency in using service management software and basic MS Office applications.
- Excellent interpersonal skills, with a focus on building lasting customer relationships.
- Strong organizational skills to manage time effectively and meet deadlines.
Preferred Qualifications
- Previous experience as a Service Advisor or in a similar role within an automotive workshop.
- Automotive Service Excellence ASE certification or equivalent is advantageous.
- Knowledge of vehicle repair processes and terminology is preferred.
- Bilingual capabilities in relevant local languages would be considered an asset.
Closing Date 04 August 2026