Workforce Management Agent

Job Description

• Our client in the facilities management, cleaning and security industry is looking for a Workforce Management Agent - Durban

Purpose of the Role

• The Workforce Management Agent is responsible for providing effective workforce administration and operational support by coordinating workforce planning, maintaining accurate employee and operational records, monitoring workforce compliance, supporting payroll administration, and producing workforce management reports.
• The role contributes to the efficient deployment of employees, compliance with client Service Level Agreements SLAs, legislative requirements, and company policies, while ensuring workforce information is accurate, complete and maintained across operational systems.

Minimum Requirements

• Grade 12 Matric.
• Minimum of five 5 years' experience in workforce administration, operations administration, payroll administration, employee administration, or a similar operational support role.
• Advanced proficiency in Microsoft Excel and sound working knowledge of the Microsoft Office Suite.
• Experience working with workforce management, payroll, HRIS or operational management systems.
• Demonstrated ability to maintain accurate records and manage high volumes of administrative information.
• Excellent verbal and written communication skills.
• Strong organisational, planning and time management skills.
• Ability to analyse information, identify discrepancies and implement corrective action where required.
• Ability to work independently while managing multiple priorities within a fast-paced operational environment.

Preferred Qualifications and Experience

• Certificate or Diploma in Human Resources, Business Administration, Operations Management or a related qualification.
• Experience within the security, cleaning, facilities management, contract services or similar multi-site operational environment.
• Experience using Velocity, Prof1t, SAP or similar workforce management and payroll systems.
• Working knowledge of workforce planning principles, payroll administration, labour legislation and client Service Level Agreements SLAs.

Knowledge Requirements

The successful candidate should possess knowledge of

• Workforce planning and employee deployment principles.
• Payroll administration processes and attendance management.
• Workforce management systems and operational reporting.
• Labour legislation and employment-related compliance requirements.
• Microsoft Excel reporting and data analysis.
• Client Service Level Agreements SLAs and operational governance.
• Record management and document control practices.
• Company policies, procedures and operational standards.

Key Competencies

• Technical Competencies
• Workforce planning and coordination.
• Payroll administration support.
• Data management and record accuracy.
• Advanced Microsoft Excel and reporting.
• Operational and workforce analytics.
• Compliance monitoring and administration.
• HR and workforce systems proficiency.

Behavioural Competencies

• High attention to detail and accuracy.
• Strong analytical and problem-solving ability.
• Excellent organisational and planning skills.
• Ability to prioritise and manage competing deadlines.
• Strong interpersonal and stakeholder management skills.
• Customer service orientation.
• Professionalism, integrity and confidentiality.
• Adaptability and resilience in a dynamic operational environment.
• Initiative and continuous improvement mindset.
• Ability to work collaboratively within cross-functional teams.

Success Profile

• The ideal candidate is highly organised, analytical and detail-oriented, with the ability to manage workforce information accurately while supporting operational efficiency.
• They demonstrate sound judgement, excellent administrative capability and strong stakeholder engagement skills, enabling effective coordination between Operations, Payroll, Compliance and other business functions.
• The successful incumbent will be proactive, solutions-driven and committed to maintaining high standards of governance, compliance and service delivery.