Wine Lounge Hostess (Fixed-Term)

This is the first face guests meet in a refined tasting lounge, so we're looking for a poised, well-presented host with solid reservations experience. You'll stay composed when the lounge is full and be at ease with discerning, high-end clientele.

Core Criteria

• Grade 12 essential; a hospitality certificate would be advantageous • 1–2 years' experience as a hostess or in a similar front-of-house role preferred • Proven experience managing reservations • Sound understanding of restaurant etiquette and familiarity with health and safety regulations • Excellent communication skills, both in person and by telephone • Demonstrable customer service skills • Strong organisational skills, with the ability to keep an eye on the entire dining and bar area • Comfortable engaging with distinguished clientele • Able to remain calm and efficient in a high-pressure environment • Availability to work within opening hours, including evenings, weekends, and public holidays • Good physical condition, with the stamina to walk and stand for a full shift • Well-presented, with an enthusiastic personality • Team player who is flexible and accountable Core Responsibilities:

• Welcome guests on arrival and bid them farewell on departure • Escort guests to their allocated dining or bar areas • Manage reservations and maintain the booking system • Present menus and introduce guests to their server • Liaise with the service team on seating availability • Answer incoming calls and respond to guest queries • Give extra care and attention to guests who need it, such as children and the elderly • Keep the host station clean, tidy and well-presented • Assist the service team where needed This is a live-out position.