Warranty Clerk – Durban, KwaZulu-Natal

Position Overview

• An established and reputable motor vehicle dealership in Durban is seeking an organised, accurate and detail-oriented Warranty Clerk to join its Service Department.

• The successful candidate will be responsible for supporting warranty-related administration, maintaining accurate documentation and assisting with the processing and follow-up of warranty claims.

• Previous dealership warranty experience is advantageous but not essential. Candidates with strong administrative backgrounds, relevant motor industry exposure and a basic understanding of motor vehicle mechanical components are encouraged to apply.

Minimum Requirements

• Strong administrative background and excellent organisational skills.

• High level of accuracy and attention to detail.

• Good computer literacy and data capturing skills.

• Basic understanding of motor vehicle mechanical components.

• Knowledge of internal combustion engines and drivetrain systems.

• Previous motor dealership Parts or Service Department experience advantageous.

• Previous dealership warranty administration experience advantageous, but not essential.

• Strong communication and interpersonal skills.

• Ability to work independently and as part of a team.

• Reliable, professional and willing to learn.

Key Responsibilities

• Assist with preparing, processing and submitting dealership warranty claims.

• Maintain accurate warranty records and supporting documentation.

• Ensure all warranty-related paperwork is completed correctly.

• Assist with verifying warranty information and claim requirements.

• Liaise with technicians, Service Advisors and the Parts Department.

• Follow up on outstanding warranty claims and documentation.

• Maintain accurate data capturing and administrative records.

• Assist the Service Manager with general warranty administration.

• Learn and follow manufacturer warranty policies and procedures.

• Support the efficient daily operation of the Service Department.

Remuneration and Benefits

• Market-related salary, negotiable depending on experience, plus benefits