Warranty Administrator Kia South Africa (Pty) Ltd - IMFRG Roodepoort
Kia Motor · Roodepoort, Gauteng
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- To deliver clerical support in order to process warranty transactions accurately and timeously through the execution of predefined work objectives as per agreed standard operating procedures
Purpose
- Contribute to the development of standard operating procedures and guidelines within the area of accountability
- Deliver on agreed performance targets according to set procedures and service level agreements
- Ensure all applicable documentation is accurate, updated and costed correctly
- Execute work in line with governance and compliance processes
- Identify and apply known solutions to operational challenges and escalate unresolved issues
- Monitor claims processed within set time stipulated and finalisation as per policies and procedures
- Plan for and administer processes related to warranty tasks and activities, effectively and efficiently
- Record and report on work activities to provide timely and accurate information for decision making in area of accountability
Finance
- Execute work activities effectively and efficiently in order to maximise efficiencies and reduce unnecessary delays in achieving goals of the office
Client
- Deliver services and/or products that create a culture which aims to meet or exceed customers' expectations in the business
- Deliver work activities effectively to satisfy customers
- Liaise and interact with customers internal and external via approved communication channels in a positive and helpful manner
People
- Attend learning initiatives to improve work quality and enhance own skills
- Own and live up to company values
Behavioural Competencies
- Interacts with clients in a respectful, helpful and responsive manner
- Responds to client needs with appropriate level of urgency
- Informs clients timeously of reasons for possible problems, such as unexpected disruptions
- Seeks feedback to develop a clear understanding of client needs and outcomes
- Discusses issues with supervisors and managers related to the quality of product and services and offers ideas /solutions to improve quality
- Improves own skills and competencies with a practical and hands-on approach to learning new things
- Provides on-the job training or guidance to facilitate the adoption of improved ways of work
Qualifications and Experience
- 1 - 2 years' experience in a similar environment
Closing Date 14 September 2026