Warehouse Supervisor: Pick Check Pack - Distribution (UPD Cape Town - Montague Gardens)

Introduction

We are looking to recruit a permanent Warehouse Supervisor (Pick Check Pack - Distribution) to work for United Pharmaceutical Distributors (UPD) Cape Town. The role will be based at the Cape Town branch and will report to the Department Manager. Duties & Responsibilities

Job Purpose

• Responsible for ensuring and serves as final quality gate control before dispatch. The role ensures that every order leaving the warehouse is accurate, complete, compliant and ready for delivery thereby protecting customer service levels, reducing claims, and supporting operational excellence. Job Objectives: 1. Verify Order Accuracy

• Ensure that all picked orders match customer invoices and picking documentation. • Confirm correct product, quantity, batch, and expiry dates where applicable. • Identify and correct picking errors before dispatch. 2. Manage the Picking and Checking Team

• Supervise checkers and quality control staff. • Allocate work and monitor productivity. • Provide training and coaching on checking procedures and SOPs. • Supervise pickers and warehouse team 3. Quality Assurance

• Ensure products are in good condition and free from damage. • Verify that products meet customer and regulatory requirements. • Prevent damaged, expired, or incorrect stock from being dispatched. 4. Minimize Customer Claims

• Reduce shortages, oversupplies, and incorrect deliveries. • Investigate recurring checking and picking errors. • Implement corrective actions to improve accuracy levels. 5. Compliance and Process Adherence

• Ensure compliance with company SOPs, GDP requirements, and quality standards. • Maintain accurate picking, checking and audit records. • Support internal and external audits. 6. Performance Monitoring

• Monitor order accuracy and checking productivity. • Track and report dispatch discrepancies and customer complaints. • Drive continuous improvement initiatives within the checking function. • Manage cut off and or deadlines • Monitor picking targets and service level agreements • Monitor hourly and or daily picking performance • Ensure proper stock handling • Monitor FIFO/FEFO • People management • Ensure corrective action and or discipline of staff. 7. Coordination Across Departments

• Liaise with Inventory, Dispatch, Quality Assurance, and Customer Service teams. • Ensure discrepancies are resolved before orders leave the warehouse. 8. Health and Safety

• Ensure staff comply with health and safety requirements.
• Promote good housekeeping standards within the checking area.
• Monitor safe handling of stock and equipment.

Job related knowledge and skills

• Computer skills on MS Office (Word and Excel Level 3) • Product knowledge • Financial understanding - budget. • Experience in Warehouse Management System (KNAPP and SAP Experience will be advantageous) • People Management essential Competencies required:

• Communicate effectively at all levels
• Excellent negotiating skills
• Strong planning and co-coordinating skills
• Ability to work in a team
• Ability to work under pressure / time deadlines
• Honesty and integrity
• Attention to detail
• Ability to work on excel reports and drive efficiencies

Desired Experience & Qualification

Experience and Education

• Matric/NQF Level 4 (Essential)
• Relevant Tertiary Qualifications (Advantageous)
• 3 - 5 years’ experience in a Pharmaceutical/ Distribution & Wholesale/ FMCG/ Supply Chain & Logistic environment (Essential)
• 2 Years’ experience in dealing with stock management or inventory related functions
• 1-2 years supervisory/people management experience (essential)