Warehouse Supervisor (FMCG)

Introduction

To ensure the optimal balance between exceptional customer service and cost efficiency by managing warehouse operations safely, efficiently, and effectively while driving continuous improvement, maintaining inventory accuracy, and leading high-performing teams.

Duties & Responsibilities

Health, Safety and Environmental Compliance

• Ensure compliance with the Occupational Health and Safety (OHS) Act, Road Traffic Act, and all relevant legislation.

• Lead and actively participate in the Safety, Health and Environmental Committee.

• Enforce safe pallet stacking practices and maintain 5S housekeeping standards.

• Conduct Planned Job Observations (PJOs) and promote a proactive safety culture.

• Ensure the safe operation of forklifts and company vehicles within and outside the distribution centre.

• Maintain a safe working environment for employees, contractors, and visitors.

Warehouse Operations

• Supervise warehouse staff, including Forklift Drivers and Pickers.

• Ensure accurate, efficient, and timely receiving, picking, loading, and dispatch of stock.

• Meet warehouse turnaround time (TAT) targets.

• Coordinate loading activities in line with distribution load plans.

• Ensure all documentation is accurately completed and maintained.

• Record warehouse activities in the ERP system to ensure visibility and governance.

Inventory and Stock Management

• Maintain accurate inventory through regular stock counts and variance investigations.

• Apply stock rotation principles (FIFO/FEFO where applicable) to minimise stock ageing.

• Monitor product quality by inspecting packaging before storage and dispatch.

• Ensure accurate recording of stock returns and inventory movements.

• Maintain effective communication with Warehouse Controllers and Stock Clerks.

Customer Service

• Deliver consistent, high-quality service by meeting customer requirements.

• Resolve customer queries, complaints, and loading discrepancies within agreed service levels.

• Implement corrective actions to prevent recurring operational issues.

• Build and maintain positive customer relationships through reliable service delivery.

People Management

• Communicate the company's vision, mission, values, and strategic objectives to employees.

• Manage employee performance through coaching, mentoring, and regular feedback.

• Foster a positive industrial relations environment.

• Manage employee attendance, punctuality, overtime, and workforce planning.

• Develop staffing plans aligned with operational forecasts.

• Ensure employees understand and comply with company policies and procedures.

Food Safety and Quality

• Promote and enforce compliance with the company's Food Safety Policy and Good Manufacturing Practices (GMPs).

• Ensure adherence to food safety procedures, PPE requirements, personal hygiene, and contamination prevention measures.

• Participate in food safety training and competency assessments.

• Report food safety risks, illnesses, and quality concerns promptly.

• Support the organisation in maintaining GFSI certification and continuous improvement initiatives.

Financial Management

• Identify and implement cost-saving and process optimisation opportunities.

• Monitor monthly operational performance and provide corrective action plans where necessary.

• Ensure efficient use of labour, equipment, and warehouse resources.

• Maintain compliance with company financial policies and procedures.

Desired Experience & Qualification

• Grade 12 (Matric); tertiary qualification in Supply Chain, Logistics, or Warehouse Management is advantageous.

• Previous supervisory experience in a warehouse or distribution environment.

• Sound knowledge of warehouse operations, inventory management, and ERP systems.

• Knowledge of Occupational Health and Safety legislation and food safety standards.

• Strong leadership, communication, and problem-solving skills.

• Computer literacy (Microsoft Office and warehouse management systems).