Warehouse Supervisor

Objective

To ensure that the balance between great Customer Service and Cost Compression is struck by satisfying Customer Demand in a Safe, efficient and effective manner with continuous improvement being top of mind.

Duties & Responsibilities

Health, Safety and Environment

• Maximum Safe Pallet stacking heights complied with

• Site housekeeping standards maintained using the 5S philosophy

• Ensure adherence to site safety standards as head of Safety, Health and Environmental Committee

• Ensure compliance to all relevant legislation

• Conduct Planned Job Observations.

• Ensure adherence to site safety standards and critical member of Safety, Health and Environmental Committee in line with the OSH Act.

• Ensure the safe operation of vehicles in accordance with the Road Traffic Act within and outside of the Distribution Centre.

• Ensure compliance to all relevant legislation and support a safe environment for Employees, Contractors and Visitors.

Enhanced Customer Service

• Maintain good Customer relations by delivering on promise consistently.

• Feedback on all Customer comments, queries and suggestions within the service level agreement.

• Supervision of all Forklift Drivers and Pickers.

• Feedback on queries, complaints, incorrect loading and picking conducted to prevent recurrence.

• Turn around Times in Warehouse is met as per standard

Effective stock quality management

• Warehouse stock age standards maintained by ensuring stock rotation principles applied

• Ensures quality control through checking packaging on warehouse floor and prior to loading

Effective inventory management

• Participation in handover process before and after every shift

• Accurate stock counts performed when requested

• Maintain clear and effective communication with Stock Clerk, Warehouse Controller and Warehouse Supervisor Management and Leadership

• Ensure that the company’s Vision, Mission, Values and strategic goals are communicated and understood by all Employees and Contractors.

• Employees are managed in accordance with the company’s Performance Management philosophy.

• Provide on the job coaching and mentoring to promote continuous improvement.

• Manage Employees in a manner that maintains a healthy Industrial Relations climate.

• Employee punctuality, Time and Attendance managed to meet operational requirements and within budget confines.

• Ensure that all Employees are conversant/compliant with relevant business information, policies, processes and procedures.

Accurate checking, loading and unloading of vehicles

• Ensure that all independent check conducted of all loads to ensure correct quantities of split and full pallets

• Accurate recording of returns

• Facilitate efficient loading and unloading of vehicles

• Maintain clear and effective communication with Warehouse Controller / and other team members

• All documentation accurately and comprehensively completed

Routine Responsibilities

• Perform physical inventory counts and investigate variances.

• Physical activity to be recorded in the ERP system to promote visibility and good governance.

• Engage with the Distribution Controller to execute loading inline with the Load Plan.

• Resourcing plans to be developed in line with volume forecasts.

• Ensure efficient and accurate picking and loading of Distribution vehicles.

• Ensure that vehicles are loaded within the TAT standard.

• Equipment operated safely within Manufacturers specifications and compliant with the OHS Act.

• Validate Time and Attendance/Overtime for clocking Employees

Adherence to Food Safety Requirements

• Commitment to the company's Food Safety policy and its objectives

• Ability to understand and implement all food safety requirements

• Adherence to and the enforcement of Food Safety Policies, SOPs and PRPs

• Compliance with PPE requirements including jewellery policy

• Compliance with personal hygiene requirements in accordance with the organisations code of practice

• Active engagement in all training including competency testing

• Regular practice of hand washing and sanitising

• Prevention of cross-contamination of products – no allergens allowed in the manufacturing facility

• Responsible for raising any food safety risk to the relevant personnel such as the Team Leader or Food Safety personnel

• Reporting of any illness or communicable disease before the commencement of shift

• Compliance with all legal, regulatory and customer requirements

• Enforce GMPs and conduct themselves in a manner conducive with food safety practices

• Maintain high standards of housekeeping and hygiene of equipment, facilities and work environment

• Informed and vigilant on food defense and food fraud risks

• Promote, encourage and continuously grow the organisations food safety culture

• Maintain zero compromise on product quality and safety

• Collaborate with internal food safety team to realise the organisations goals of retaining GFSI certification and continuous improvement

Financial Management

• Continuously seeks financial optimisation opportunities and demonstrates an Entrepreneurial outlook.

• Monthly financial performance analysed, necessary plans put in place to correct if required with detailed commentary supplied.

• Conversant with relevant business information, policies, processes and procedures

Desired Experience & Qualification

• Bachelors Degree (3 years) / NQF level 7 (Essential)

• Upto 2 years experience (Supervisory) FMCG

• MS Excel; MS Word; SAP; E Mail; MS PowerPoint