Warehouse Operations Manager

Reference: DBN003275-TK-1

A leading supplier of medical devices is looking for an experienced Warehouse Operations Manager to lead its warehouse and distribution operations in Durban . A valid driver's licence and own reliable vehicle are essential.

In this role, you'll oversee the day-to-day running of the warehouse, ensuring efficient operations, accurate inventory control, smooth local and international logistics, and exceptional customer service. Duties & Responsibilities

Key Responsibilities: Warehouse Operations:

• Manage all warehouse operations and daily workflow.

• Oversee receiving, storage, picking, packing and dispatch functions.

• Ensure accurate inventory management and stock integrity.

• Coordinate warehouse layout and optimise storage capacity.

• Ensure compliance with all Occupational Health & Safety (OHS) requirements.

• Manage warehouse housekeeping and operational standards.

Inventory Management

• Overall responsibility for inventory control.

• Monitor stock movements and inventory accuracy.

• Perform and review weekly cycle counts.

• Investigate stock variances and implement corrective actions.

• Manage stock replenishment processes.

• Follow through on supplier stock returns and credit processes.

Distribution & Logistics

• Coordinate daily dispatch and distribution activities.

• Manage collections and deliveries nationally.

• Coordinate courier services and third-party logistics providers.

• Ensure customer deliveries are completed accurately and on time.

• Monitor delivery turnaround times and service levels.

Fleet Management

• Manage company fleet performance and maintenance.

• Coordinate vehicle servicing and repairs.

• Conduct daily vehicle tracking.

• Analyse daily driver routes and optimise delivery efficiency.

• Schedule daily delivery routes.

• Monitor fuel usage and vehicle utilisation.

Operational Administration

• Manage operational staff attendance registers.

• Approve and monitor overtime.

• Assist with recruitment and onboarding of temporary warehouse staff.

• Prepare operational reports and KPI dashboards.

• Conduct POD (Proof of Delivery) audits.

• Ensure invoices and delivery notes are scanned and uploaded to company systems.

• Maintain accurate warehouse documentation and records.

Team Leadership

• Lead, motivate and develop warehouse and operational staff.

• Conduct performance reviews.

• Coach and mentor team members.

• Facilitate operational meetings.

• Ensure effective communication across departments.

Client & Stakeholder Management

• Facilitate meetings with clients where operational support is required.

• Build strong relationships with customers and suppliers.

• Resolve operational issues promptly.

• Ensure service excellence is maintained.

Requirements

• Diploma or Degree in Supply Chain Management (Essential).

• Minimum 5–8 years' experience in Supply Chain, Warehouse or Operations Management.

• Minimum 3 years' experience managing a warehouse operation.

• Experience within the medical, pharmaceutical or healthcare industry will be highly advantageous.

• Valid driver's licence with own vehicle.

• Consignment stock management experience highly advantageous.

• Strong knowledge of inventory control and warehouse management.

• Experience managing distribution and logistics operations.

• Experience coordinating international imports and exports.

• Knowledge of sea freight processes.

• Experience managing fleet operations.

• Strong understanding of inventory management systems.

• Advanced Microsoft Office proficiency, particularly Excel.

• Experience working with ERP/Warehouse Management Systems.

Skills and Competencies

• Strong leadership and people management skills.

• Excellent communication and interpersonal skills.

• Strong planning and organisational ability.

• Excellent analytical and problem-solving skills.

• Ability to prioritise multiple operational activities.

• Strong negotiation and supplier management skills.

• High attention to detail.

• Excellent customer service orientation.

• Ability to work under pressure and meet deadlines.

• Financial and commercial awareness.

• Results-driven with strong decision-making ability.

• High level of integrity and accountability.