Warehouse Manager

Introduction

We are looking for dynamic and results-driven Warehouse Manager to join our team. The ideal candidate should be passionate about customer service and have a strong understanding of the warehouse processes and actively motivate the warehouse team to deliver a seamless customer experience. Duties & Responsibilities

• Responsible for scheduling the deliveries and receiving all stock. • Ensure that space is created in advance for stock that is expected to arrive for better stock management. • Responsible for packing all stock in designated areas including all taps, mosaics and décor in the correct spaces as agreed and as per designated space allocations. • Responsible for capturing all stock and invoice verifying on the system within an hour of receiving. • Responsible for running all VMI and MRP for stock as and when required. • Responsible for updating model stock and re-order points of all stock whether managed manually, or via VMI or MRP. • Responsible for all cleaning, organising and housekeeping in the warehouse, yard, tiling station, skip area and on top of tile racks. • Responsible for filling tile bays and pulling the stock forward in the bays. • Responsible for moving stock around in the store for optimal use of space in the store. • Complete all the warehouse mapping, numbering and bin allocations. • Ensure that all the tiles that are displayed on the slopes, A-frames and double boards are numbered and correspond with the numbers in the warehouse where the tiles are stored. • Ensure that all credited stock that is placed in the ‘returns area’ is packed back to stock after it has been verified. A file with daily credit note reports signed by the warehouse manager/his assistant must be kept • Ensure that the following best practice are followed when counting stock: a.      Count the store twice a month (1-15) and (16-30). The second count may be done by merchandise category leaders/the warehouse manager’s assistant. b.      Count the adhesives at least twice a week (preferable on a Monday and on a Friday), to ensure stock integrity before and after the weekend on the fastest line in the store. c.      Count all the tiles that are less than 50m2 once a week (preferably on a Friday), before the weekend to allow for clearance planning over the weekend. d.      Count all the stock that is returned daily. e.      Count all the display stock once a month. f.       Ensure that the 18 hours stock count test is done monthly.

• Responsible for writing off all broken and damaged stock, end of range/toxic stock, sample and display stock, customer claims and stock losses as it happens. • Assist the merchandise category leaders to identify dead stock. • Maintaining the odd lot area at all times and limit the odd lot pallets to less than four at any given point in time. • Ensure that all stock that is in stock is actually on display; check the different merchandise categories weekly. A signed SOH report after confirming if every item in stock is displayed must be filed. • Manage all stock received vs. cost of sales in conjunction with manage matrix • Manage the GR/IR account ensuring that it is clear (barring stock in transit from DC, Cedar and ITD) and negative PO’s • Keep all the negative purchase orders (for outstanding credits) on the GR/IR for less than two weeks. • Any stock movement with financial implications must be discussed with the operator. • Update of all the visuals under his control by the 5th of each month and engage the team to come up with action plans under each control. • Communicate to the store manager, monthly objectives in writing by the 6th of each month. • Responsible for training of all employees under his supervision and for conducting monthly one on ones with them by the 7th of each month. • Responsible for keeping a file for all the stock counts variance reports on stock losses posted and stock written off. Warehouse measurable goals 1.      Stock losses 2.      Stock turn

Desired Experience & Qualification

• Excellent communication and interpersonal skills.
• Grade 12 (NQF level 4), or equivalent qualification.
• Previous experience in retail warehouse management.
• Previous experience in people management
• Ability to work in a fast-paced environment with a strong focus on customer satisfaction.
• Strong problem-solving skills and a customer-centric approach.
• Must be a team player with a proactive and positive attitude.
• High attention to detail and ability to multitask.
• Familiarity with the company’s product offerings is an advantage.
• Availability to work retail hours, including weekends and public holidays.

Package & Remuneration

Profit Share Medical Aid Pension Fund