Warehouse Manager

Introduction

Client in this area Rosslyn seeks this skills

Duties & Responsibilities

Key Responsibilities

Operational Management

• Plan and allocate resources to execute daily operational requirement

Manage warehouse, distribution, production and logistics activities.

• Coordinate inbound and outbound movement of stock and products.

• Oversee inventory management and stock control processes.

• Monitor operational KPIs and productivity targets.

• Conduct daily operational meetings and toolbox talks.

• Manage operational risks and implement business continuity plans.

• Ensure efficient utilization of labour, equipment and facilities.

• Maintain operational dashboards and performance reports.

• Support client stock-take activities and inventory audits.

• Ensure housekeeping and workplace standards meet operational requirements.

• Drive continuous improvement initiatives to improve efficiency and reduce costs.

• Manage contractors and service providers operating on site.

Client Relationship & Service Delivery

• Establish and maintain strong relationships with client representatives.

• Ensure adherence to Service Level Agreements (SLAs).

• Conduct regular operational and performance review meetings.

• Perform monthly scorecard reviews.

• Resolve client concerns and service issues promptly.

• Act as primary client liaison for operational matters.

• Identify opportunities for business growth and service expansion.

• Maintain regular communication regarding operational performance.

• Investigate and resolve customer escalations.

• Support client audits and service evaluations.

Employee Relations & HR Administration

• Manage all employee relations matters.

• Ensure compliance with labour legislation and company policies.

• Handle disciplinary investigations and hearings.

• Manage grievances and employee well-being issues.

• Maintain harmonious industrial relations.

• Collaborate with employee representatives and shop stewards.

• Manage poor performance processes.

• Maintain accurate disciplinary records.

• Develop contingency plans for strikes and work stoppages.

• Conduct employee engagement meetings and communication sessions.

Recruitment & Staffing

• Forecast labour requirements and workforce planning needs.

• Collaborate with recruitment teams on role specifications.

• Participate in selection and recruitment activities.

• Ensure workforce levels align with operational requirements.

• Drive Employment Equity and transformation objectives.

• Verify candidate assessments and recruitment documentation.

• Plan seasonal labour requirements.

• Ensure proper onboarding and induction of all employees.

• Ensure compliance with recruitment SOPs and client requirements

Health & Safety Compliance

• Ensure SHEQ files remain updated and compliant.

• Enforce safety regulations and cardinal safety rules.

• Maintain PPE management and issuance controls.

• Conduct safety inspections and audits.

• Promote a strong safety culture.

• Investigate incidents and implement corrective actions.

• Manage IOD administration and compliance.

• Ensure compliance with client and legislative safety requirements.

• Monitor environmental and quality standards.

• Ensure adherence to ISO standards where applicable

Payroll & Timekeeping

• Ensure accurate payroll input and processing.

• Validate timesheets and attendance records.

• Approve payroll submissions within deadlines.

• Resolve payroll-related queries.

• Distribute payslips where required.

• Monitor absenteeism and leave trends.

• Investigate attendance irregularities and abuse of sick leave.

• Ensure payroll compliance and record integrity

Financial & Reporting

• Manage site operations within approved budgets.

• Assist in budget preparation and forecasting.

• Monitor operational expenditure

• Ensure accurate invoicing and sales order processing.

• Liaise with Accounts Receivable regarding client payments.

• Monitor profitability and cost control measures.

• Review pricing schedules and contract expenditure.

• Ensure payroll expenses align with budget allocations.

• Deliver financial and operational reports

Leadership & Team Development

• Lead and manage operational teams.

• Coach, mentor and develop direct reports.

• Build a high-performance culture.

• Ensure employee development plans are in place.

• Drive succession planning and talent management initiatives.

• Promote company values and culture.

• Ensure effective communication across all levels.

• Foster employee engagement and retention.

• Manage performance reviews and corrective action plans.

Promote a learning and development culture

Desired Experience & Qualification

Required Qualifications

• Matric (Grade 12) required

• Tertiary qualification in Logistics, Supply Chain, or related field preferred

Experience Required

• Minimum 5 years’ experience in warehouse or operations management

• Proven track record in managing large teams and client relationships

• Experience in industrial services or similar environments advantageous