Waitron

Job Purpose To prepare and deliver exceptional food and beverage service within the hotel to ensure that internal (SOP) standards are continuously achieved and professionally executed Key Performance Areas Prepared Work Area Prepare mise-en-place, place settings and any other required checks and preparations for service Set-up and break down for functions in line with event requirements and start times (when required) Identify issues with regards the outlet’s floor appearance/ functioning of equipment and systems Check cleanliness of own section or station Be aware of and comply with health, safety, hygiene and environmental regulations in the outlets Use and store operating equipment in line with specifications and safety regulations Participate in stock takes Resolve or report on any anomalies to the required standards Service Execution Keep up to date with regards food products, trends and cooking methodologies required to deliver menus Understand and conduct all tasks in line with Food & Beverage standard operating procedures Take guest orders accurately and timeously Place guest orders in the system Explain menu items Make recommendations with regards beverages and menu items Interact with kitchen staff respectfully around any special requests Deliver food and beverage dishes to customers and present in line with standards Be attentive to guest requests Clear tables after guests have completed their meal Provide billing to guests (where relevant) Conduct cash-ups at the end of service (where relevant) Leverage opportunities to upsell on promotional items Customer Engagement Connect with all guests by providing them with a warm welcome, greeting them with a friendly smile, acknowledging them on arrival and departure, and ensuring respect at all times Interact with guests and provide professional service standards and relevant solutions Identifies customers and understand their preferences Educate customers on business unit facilities, products, reward programme and current promotions Handle any customer complaints, requests and / or suggestions to resolution, escalating if necessary