Waiter/Waitress

Reference: JHB003941-RD-1

Our Client is looking for a Waiter/Waitress to join their team. Duties & Responsibilities

Area/Location: Franschhoek

An exciting opportunity is available for an experienced and guest-focused Waiter to join a luxury hospitality team. The role is responsible for delivering a refined dining experience, ensuring professional, warm, and discreet service in line with five-star standards. A passion for food, wine, and creating memorable guest experiences is essential.

Main Responsibilities

• Greet guests warmly and professionally in accordance with service standards.

• Provide friendly, courteous, and professional service at all times.

• Understand the full sequence of service and anticipate guest needs.

• Maintain detailed knowledge of table allocations, dietary requirements, allergies, and special requests using the daily service sheet.

• Communicate all guest food requirements or allergies clearly to the kitchen team.

• Demonstrate complete knowledge of the food and wine menus to confidently assist and guide guests.

• Handle non-menu requests from guests, accommodating where possible.

• Recommend dishes, wines, and beverages, promoting menu items to enhance the dining experience.

• Address guest complaints and comments professionally, escalating when necessary.

• Stay updated on daily functions and special events to ensure readiness and seamless service.

• Clear, clean, and reset tables in accordance with quality standards.

• Assist with general cleaning tasks such as polishing cutlery, glassware, and cleaning service areas.

• Support stock-taking activities as needed.

• Restock fridges and bar areas following FIFO (First-In, First-Out) procedures.

• Assist with event set-ups, including picnics, braais, conferences, and other special functions.

• Accurately record transactions using the POS system (Easipos or similar).

Experience & Skills Required

• M0inimum of 2 years’ waitering experience in a high-end fine dining environment (hotel restaurant experience preferred).

• Strong knowledge of cocktails, wines, spirits, and general beverage service.

• Proficiency in POS systems (Easipos preferred).

• Confident in up-selling techniques.

• Excellent time management and attention to detail.

• Strong problem-solving skills and a guest-first mindset.

• Ability to perform well under pressure in a fast-paced environment.

Minimum Requirements

• Matric Certificate

• Wine course certification (advantageous)

• A professional appearance and service-oriented demeanour

Package & Remuneration

MR - MR - Monthly