Voice Engineer (Re-advertisement) - (8852)
Cape Peninsula University of Technology · Cape Town, Western Cape
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- The main purpose of the network Voice Engineer role is to research, plan, implement, configure, deploy and maintain high-availability, evaluating the efficiency and performance of unified communications services including the voice Infrastructure across all CPUT campuses.
Job Knowledge, Skills and Experience Minimum requirements:
- Relevant National Diploma, or Degree in Information Technology, or equivalent qualification
- LAN/WAN infrastructure and telecommunications systems
- Troubleshooting and fault diagnosis of voice and network environments
- Wireless voice and collaboration technologies
- IT service management and change management processes
- Knowledge of cloud-based voice solutions such as Microsoft Teams Calling or Webex Calling
- Voice gateway configuration and SIP trunk integration
Recommendation
- At least / either CCNA / HCIA International certified and/or CCNA collaboration
- ITIL Foundation certificate, COBIT 2019 Foundation and Prince 2
- Microsoft Teams voice certification
- At least two years' experience in network and voice engineering environments
Key Performance Areas / Principal Accountabilities
- Voice and Network Infrastructure Management
- Incident and Problem Management
- System Implementation and Upgrades
- Deliver clear Change management
- Stakeholder and User Support
- Reporting and Documentation
Competencies
- Process Management
- Project Management skills
- Problem-solving skills
- Good communication and stakeholder engagement skills
- Ability to work under pressure and manage incidents effectively
- Strong documentation and reporting skills
- Customer service orientation and user support capability
- Experience with network switching and routing technologies
General Information Closing Date: 13 August 2026