Veterinary Receptionist

Job description: 
 We’re passionate about animals, people, and the connection between them. Our specialist-led team provides world-class veterinary care with empathy, excellence, and teamwork at the heart of everything we do. 
 About the Role 
 We’re looking for a warm, professional, and highly organised Receptionist/Coordinator to be the welcoming face of our Company. You’ll be the first point of contact for our clients ,greeting them with kindness, assisting with bookings/referrals, and ensuring that every visit runs smoothly from start to finish. 
 In this role, you’ll balance a busy front desk with calm efficiency, helping both our clients and our team at the back deliver an exceptional experience every time. 
 What You’ll Do 
 
 • Provide a friendly and professional welcome to clients in person, by phone, and via email.
 • Manage bookings, admissions, discharges, and payments from clients and vets.
 • Support the clinical team by coordinating patient flow and ensuring smooth communication.
 • Maintain client confidentiality and accurate record keeping.
 • Assist with administrative tasks such as filing, data entry, and updating patient information.
 • Keep the reception area tidy, organised, and welcoming.
 • Handle sensitive situations with empathy and professionalism.
 
 What We’re Looking For 
 
 • Experience in front-line customer service or reception (veterinary or medical experience is a REQUIREMENT).
 • A compassionate nature and genuine love for animals .
 • Excellent communication and interpersonal skills.
 • Strong attention to detail and the ability to multitask in a fast-paced environment.
 • Proficiency in computer systems and scheduling software.
 • Reliability, discretion, and a calm, caring demeanour.
 
 Job Type: Full-time 
 Work Location: In person