Vendor Installs Engineer

Your day at NTT DATA

• The Senior Associate Networking Technical Services TS Systems Integration Specialist is a developing subject matter expert, responsible for ensuring that client solution requirements are resolved in line with Service Level Agreements SLAs.
• This role performs configurations, actions installations and attends to break/fix events.
• This role works towards associate to professional level certification, whilst at the same time developing business knowledge.

Key responsibilities

• Coordinate and manage end-to-end fibre and wireless installation projects from order handover to service activation.
• Conduct site surveys and assess technical requirements, installation feasibility, and potential risks.
• Liaise with customers, vendors, contractors, and internal stakeholders to ensure successful project delivery.
• Schedule and oversee installation activities, ensuring adherence to agreed timelines and service level commitments.
• Monitor vendor performance and escalate delays, quality issues, or implementation risks where necessary.
• Ensure all Health & Safety H&S requirements, permits, and compliance documentation are in place before installation commencement.
• Track wayleave approvals, site access permissions, and third-party dependencies impacting project delivery.
• Perform quality assurance checks and validate installations against technical specifications and customer requirements.
• Manage project documentation, progress updates, implementation reports, and handover records.
• Troubleshoot installation challenges and coordinate resolution with technical support teams and vendors.
• Conduct customer acceptance testing CAT and facilitate successful service commissioning and activation.
• Provide regular status updates, issue logs, and escalation reports to management and stakeholders.
• Drive continuous improvement initiatives to enhance installation efficiency, customer experience, and vendor performance.

Knowledge and Attributes

• Developing fundamental project and administration ability.
• Developing understanding and appreciation of technical design principles and compute layers.
• Ability to develop an understanding of fundamental project and administration processes.
• Display a strong learning orientation.
• Good verbal communication skills.
• Demonstrate a client service orientation.
• Hands-on proactive in approach.
• Coordinate and manage end-to-end fibre and wireless installation projects from order handover to service activation.
• Conduct site surveys and assess technical requirements, installation feasibility, and potential risks.
• Liaise with customers, vendors, contractors, and internal stakeholders to ensure successful project delivery.
• Schedule and oversee installation activities, ensuring adherence to agreed timelines and service level commitments.
• Monitor vendor performance and escalate delays, quality issues, or implementation risks where necessary.
• Ensure all Health & Safety H&S requirements, permits, and compliance documentation are in place before installation commencement.
• Track wayleave approvals, site access permissions, and third-party dependencies impacting project delivery.
• Perform quality assurance checks and validate installations against technical specifications and customer requirements.
• Manage project documentation, progress updates, implementation reports, and handover records.
• Troubleshoot installation challenges and coordinate resolution with technical support teams and vendors.
• Conduct customer acceptance testing CAT and facilitate successful service commissioning and activation.
• Provide regular status updates, issue logs, and escalation reports to management and stakeholders.
• Drive continuous improvement initiatives to enhance installation efficiency, customer experience, and vendor performance.

Knowledge and Attributes

• Developing fundamental project and administration ability.
• Developing understanding and appreciation of technical design principles and compute layers.
• Ability to develop an understanding of fundamental project and administration processes.
• Display a strong learning orientation.
• Good verbal communication skills.
• Demonstrate a client service orientation.
• Hands-on proactive in approach.

Academic Qualification and Certifications

• Cisco Certified Network Associate CCNA. advantageous.
• CompTIA Network+. advantageous.
• Occupational Health & Safety OHS / SHEQ certification. advantageous.
• Project Management certification CAPM, PRINCE2 Foundation, or equivalent advantageous.

Required experience

• Minimum 3-5 years' experience in telecommunications, with a focus on fibre and wireless service delivery and installations.
• Proven experience managing end-to-end fibre, microwave, and wireless implementation projects.
• Experience coordinating and managing third-party vendors, contractors, and field technicians.
• Strong understanding of fibre infrastructure deployment, including site surveys, civil works, trenching, fibre splicing, testing, and service activation.
• Experience with wireless network installations, including point-to-point PTP and point-to-multipoint PTMP solutions.