VAPs Sales Agent - Call Centre

VAPS SALES AGENT Job Title: VAPS Sales Agent Department: Sales / Call Centre Location: Mill Park, Gqeberha Employment Type: Short-Term Industry: Short-Term Insurance Remuneration: Basic Salary + Commission

About Us We are committed to locating the ideal job for you, so we kindly advise against paying for this service. There are no costs associated with securing employment with us. Our client is seeking a dynamic and sales-driven VAPS Sales Agent to join their team in Mill Park, Gqeberha. The successful candidate will be responsible for driving revenue growth by effectively upselling value-added products to existing and prospective customers while consistently delivering exceptional customer service.

Key Responsibilities

• Share ideas and insights with the team to continuously improve sales effectiveness.
• Identify upselling opportunities by understanding customer needs and profiles.
• Promote and sell value-added products to existing and prospective customers.
• Deliver a high standard of customer service in every interaction.
• Apply effective sales techniques to achieve and exceed targets.
• Handle objections confidently and close sales professionally.
• Accurately capture customer information and sales details.
• Maintain strong product knowledge to confidently position solutions.
• Adhere to compliance and quality assurance standards.
• Meet defined KPIs, including conversion rates, call quality and productivity.
• Follow up on leads and customer commitments within agreed timelines.
• Contribute to a positive team culture and continuous improvement.

Minimum Requirements

• Matric / Grade 12.
• Regulatory Examination (RE5) – Essential.
• Full qualification in Short-Term Insurance – Essential.
• Bachelor's Degree will be advantageous but is not essential.
• Minimum 1 year inbound/outbound call centre sales experience .
• Minimum 1 year VAPS experience will be advantageous.
• Fluent in English is essential, plus one other official South African language.
• Previous experience within short-term insurance will be advantageous.

Skills & Competencies

• Sales-driven and target-oriented.
• Strong communication and interpersonal skills.
• Active listening and empathy.
• Persuasion and influencing ability.
• Customer-centric mindset.
• Problem-solving and critical-thinking skills.
• Adaptability and resilience.
• Effective time management and prioritisation.
• Confidence and professionalism.
• Emotional intelligence.
• Attention to detail.
• Teamwork and collaboration.
• Self-motivation and accountability.

Application Requirements Applicants must submit:

• Comprehensive CV.
• Clear copy of ID.
• Last 6 months' payslips.
• Matric Certificate.
• Relevant qualifications and certifications, including RE5, FAIS and related qualifications where applicable .

What is on Offer

• Basic salary + commission.
• Short-term employment opportunity.
• Opportunity to grow within a dynamic sales environment.
• Performance-driven sales environment.

How to Apply Send your CV and qualifications to: [Email Address Removed] Reference: Call Centre Location: Mill Park, Gqeberha If you do not receive a response within three weeks of submitting your application, kindly consider your application unsuccessful.

We are committed to locating the ideal job for you, so we kindly advise against paying for this service. There are no costs associated with securing employment with us.

Desired Skills

• call centre
• sales agent
• Value added products