VAPS Claims Processing Consultant
Telesure Investment Holdings TIH · Johannesburg, Gauteng
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- Obtain information from insured or designated persons for the purpose of validating claims using all resources available.
Responsibilities
Customer Management Internal
- Help manage customer by carrying out standard activities to complete the customer request.
Data Collection & Analysis
- Ask questions, collect data from a variety of sources, analyse information and investigate claim.
Work Scheduling and operational compliance
- Organise own work schedule in order to get the job done, coordinating with support services and completed work within SLA.
Administration
- Produce, update and provide best practice support to customers on the claims administration process and other departmental systems, in line with claims policy, rules and SLAs.
Correspondence
- Respond to routine requests using telephonic conversation or emails internal and external.
Document Management
- Create, organise and maintain files containing the correspondence relating to policies and matters.
Document Preparation
- Prepare and manage claim documentation for customers.
Up-sell Customer Propositions
- Identify a selection of products or services that may meet the customer's requirements, explain the product/service features influence the customer to add additional
Education
- Matric / Grade 12/ SAQA Accredited Equivalent Essential; Regulatory exam 5 Advantageous
Experience
- 0-1 year experience, especially client services – which includes capturing applications, instructions, reporting, and attending to IFA and client queries Essential; Experience in the Financial Services environment Advantageous