UX Lead

Key Purpose

• As the UX Lead you will get to work with a talented and uniquely global team of product designers, product specialists, engineers, and operations folks to craft and build out the roadmap of Digital Health in Discovery. In this role, you will have the opportunity to think through some of the problems facing customers of Discovery and Discovery Health and create solutions that drive product results that directly reach and positively impact millions of insured lives. You Provide subject matter expertise to our design team and the broader organisation on the latest/innovative approaches and tools for UX/UI design.

Areas of responsibility may include but not limited to

• Validate and iterate on your design solutions by holding feedback sessions, conducting usability lab testing, and conducting live testing.
• Product experiences to varied audiences' needs and devices feature personalisation, responsive design, accessibility.
• Maintain a constant awareness of market/competition UX design, as well as the overall design of our unannounced product specifics, in order to develop and lead the delivery of best-in-class UX with assigned UX team.
• Work with stakeholders to define the interaction architecture and behaviour of each platform to ensure that the user interface and customer journey is compelling for the end consumer on a visual, tactile, and audible level.
• Create an environment, method, and design system that supports consistent UX principles and practices across devices and channels.
• Conduct customer research in collaboration with the Lead Customer Researcher.
• Demonstrate a desire to iterate on design while also being able to complete a project on schedule.
• A holistic user experience problem solver that considers every facet of the user journey.
• Follow ideas through from conception to execution, therefore significant visual design or user interface engineering skills is required.
• Solid working knowledge of Discovery Health's and Discovery Vitality's South African products
• Contribute to internal training and community forums with Conversation Designers, UX Researchers and UX/UI Designers, to broaden awareness of user experience and design best practice.

Education and Experience

• 10+ years professional UX design experience
• Experience in UX/ Interaction design specifically for web and mobile applications/platforms.
• BCom, BSC or BA degree specializing in any of the following: Informatics, Industrial design, User experience, Information sciences/technology.
• Comfortable communicating and presenting to business stakeholders.
• Proficiency in UX research, interaction design, user-centred experience design, brand identity management and the creative process.
• Understand accessibility and the ability to incorporate accessibility into designs.
• Have visual design skills.
• attention to detail and a demonstrated mastery of typography, colour, and layout.
• Ability to think and work independently in a fast-paced environment.
• Ability to use prototyping tools to convey design intent.
• Data analysis and reporting.
• Customer service orientation, result orientation, negotiation skills.
• Personal organisation and time management skills.
• Ability to build relationships with people from all different backgrounds and at different job levels.
• You share Discovery values, and work in accordance with those values.