USA - Customer Service Advisor
Huntswood · Durban, KwaZulu-Natal
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Start free — we apply for you →- Turn frustrating moments into positive experiences. Join a team where every interaction is an opportunity to make customers feel heard, supported, and valued.
What you'll be doing
- Assisting customers who need help with their online orders and general inquiries.
- Handling a wide range of calls everything from placing, tracking orders to processing returns or cancellations, checking delivery status to handling issues like delays, defects, or damaged items.
- There are no follow-ups, so it's all about resolving the issue during the call
- Navigate multiple systems to research order details, resolve issues, and provide accurate, up-to-date information.
- Communicate policies, delays, or product issues with professionalism and care even when delivering difficult news.
- Stay focused and positive while handling back-to-back calls, maintaining accuracy and strong documentation throughout .
- Participate in regular coaching sessions and apply feedback to improve customer service skills
What we're looking for
- Someone who brings empathy, confidence, and flexibility to their work, and is motivated to create a smooth, supportive experience for every customer.
- Minimum of One-year international customer service experience on an Omni channel campaign dealing with end-to-end queries.
- USA or Australian campaign experience is advantageous
- Ability to navigate approximately 15-20 systems/tools