Triton Express: Customer Service - Cross Border

Plennegy Group · Johannesburg, Gauteng

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RESPONSIBILTIES

Sorting waybills and invoices
Matching paperwork to goods
Following up and collecting missing invoices or documents
Withholding paperwork when cargo is not on the floor
Framing import/export entries on JET Logistics and Asycuda World
Capturing correct tariff codes, CPC codes, values, weights, and quantities
Ensuring speedy but accurate processing
Quality control of invoices, permits, SADC certificates, and clearing instructions
Retention and tracking of temporary import documents
Ensuring adherence to Customs Control Act and Incoterms
Ensuring cargo is physically present before clearing
Holding and flagging cargo with SARS or documentation queries
Comparing vehicle loads against customs manifests
Communicating missing documents or delays
Notifying relevant parties of queries or held cargo
Handling customer queries and complaints
Ensuring no outstanding entries on EDI systems
Printing and submitting customs documents SAD500, SAD505, SAD507, EDI notifications
Capturing, scanning, and filing documentation
Assisting supervisor/manager with additional tasks
Supporting team during high workload periods
Maintaining organised workspace and documentation

Requirements

Grade 12 minimum
Relevant qualification in Logistics, Supply Chain Management, or Customs Clearing advantageous
Minimum of 3 years' experience in customs clearing or cross-border logistics
Computer operations.
Account reconciliations.
Basic people handling skills.
Commercial arithmetic calculation.