Triton Express: Customer Service - Cross Border

Established in 1987, Triton Express has evolved from a modest business in Durban into a sophisticated operation with a comprehensive footprint throughout Southern Africa. As a proud member of the Plennegy Group, Triton Express is dedicated to providing reliable and efficient road freight logistics solutions tailored to the diverse needs of our customers. At Triton Express, we pride ourselves on our commitment to excellence, integrity, and innovation. Our skilled staff are dedicated to delivering a superior delivery experience, ensuring that each customer receives an efficient, dependable, and cost-effective service at all times. Join us and be part of a team that values performance, integrity, and leadership. The position of a Customer Services-Cross Border has become available at Triton Express in Johannesburg. RESPONSIBILTIES: Sorting waybills and invoices Matching paperwork to goods Following up and collecting missing invoices or documents Withholding paperwork when cargo is not on the floor Framing import/export entries on JET Logistics and Asycuda World Capturing correct tariff codes, CPC codes, values, weights, and quantities Ensuring speedy but accurate processing Quality control of invoices, permits, SADC certificates, and clearing instructions Retention and tracking of temporary import documents Ensuring adherence to Customs Control Act and Incoterms Ensuring cargo is physically present before clearing Holding and flagging cargo with SARS or documentation queries Comparing vehicle loads against customs manifests Communicating missing documents or delays Notifying relevant parties of queries or held cargo Handling customer queries and complaints Ensuring no outstanding entries on EDI systems Printing and submitting customs documents (SAD500, SAD505, SAD507, EDI notifications) Capturing, scanning, and filing documentation Assisting supervisor/manager with additional tasks Supporting team during high workload periods Maintaining organised workspace and documentation