Triton Express: Branch Manager

RESPONSIBILITIES

Developing new business by

• Prospecting for new business by opportunity identification, area and business review, making telephonic contact and cold calling
• Qualifying potential clients in terms of requirements volumes, distribution areas, current providers, cargo types etc.
• Typing client quotations and scheduling meetings
• Formally presenting the business proposal
• Conducting follow-up and progress calls
• Obtaining client proposal acceptances
• Preparing / submitting weekly new business reports / sales filters
• Gathering market intelligence / information in terms of freight service opportunities, competitor activities and reports, accordingly
• Monitoring credit applications submitted for approval and expediting same

Achieving branch sales results by

• Understanding sales expectations, monitoring own performance and correcting where needed
• Identifying target markets / sales opportunities and routes
• Preparing sales filters, assessing clients against standard profiles, reviewing and setting rates
• Obtaining approval for new client proposals
• Monitoring, investigating, administering and approving client claims

Maintaining client services and sales volumes by

• Handling client enquiries, queries and problems and facilitating resolutions
• Conducting monthly and weekly service call visitations
• Identifying and capitalizing on service / sale extension opportunities
• Advising rate increases and processing procedural changes
• Building client relationships at all levels
• Scheduling and maintaining client visitation roster
• Preparing weekly visitation reports
• Identifying client sales volume declines and implementing corrective action

Determining branch strategies by

• Gathering pertinent business freight service and operational information
• Identifying and evaluating trends and opportunities
• Determining sales / operational strategies, defining objectives and evaluating the outcome

Achieving operational results by

• Monitoring / enforcing the application of Branch inbound / outbound procedures and service standards
• Reviewing operations performance via Freightware and management reports in terms of damages, claims, productivity, PODS processed, load times, customer complaints, delivery problems, special requirements etc.
• Monitoring fleet needs, maintenance costing and sub-contractor service levels
• Handling major customer complaints and problems
• Conducting route re-engineering, as indicated
• Recommending new operations policy / procedures and methods

Maintaining branch administration and financial control by

• Reviewing and authorising creditors' payments / reconciliations
• Reviewing / authorising petty cash expenditure and reconciliation
• Authorising branch expenditure within agreed limits
• Reviewing and authorising staff change documentation including engagements, terminations, salary / wage adjustments, transfers, promotions etc
• Monitoring the application of all administrative procedures and take action with regard to deviations, including banking, vehicle and tyre maintenance, vehicle logs, etc
• Reviewing branch profit and loss accounts, taking and maintaining appropriate action
• Monitoring outstanding debts and implementing collections, as indicated
• Undertaking branch assets and freight security auditing, investigating and reporting on deviations from asset register or freight holding reports
• Ensuring the maintenance and Integrity of the branch IT and communication systems

Maintaining staffing levels, identifying training and development needs within branch by

• Recruiting and selecting branch staff
• Ensuring the orientation of all new and promoted employees
• Developing / ensuring implementation of branch training and development plans
• Ensuring a safe, healthy and secure working environment and compliance with Labour Legislation
• Developing succession and EE plans and personal growth opportunities
• Developing / reviewing position descriptions, communicating job expectations to direct reporting, managing performance, coaching, counseling and disciplining employees to ensure the achievement of performance and productivity standards
• Ensuring compliance with all HR policies, practices and administrative procedures

Requirements

REQUIREMENTS

Education

• Grade 12 Minimum Matric

Experience

• Approximately 3 to 4 years in Transport or freight related environment

Technical Knowledge

• Basic knowledge on Managerial / people management principles
• Sales budgeting knowledge
• Strategic Management
• In depth understanding of freight processes, including freightware and similar management systems
• Basic understanding of road transport and traffic ordinances in SA
• Basic understanding of all organisational discipline Marketing, HR, finance and info technology etc.
• Financial interpretation

Computer Literacy

• Computer operation, Basic MS Word, Intermediate Excel, PowerPoint

Skills & Competencies

• Formal presentation and group facilitation
• Problem solving skills
• Excellent interpersonal skills
• Ability to communicate on all levels – both internally and externally
• Ability to handle customer queries and complaints – taking the necessary correct action as and when required
• Ability to communicate job expectations to direct reports
• Excellent time management and administrative skills

Work-Related Requirements

• Ability to work under pressure and to meet deadlines the majority of the time
• Ability to work unsociable hours as and when required
• Ability to work unsupervised the majority of the time
• Ability to work as a team player