Trip Support Advisor

• At World Fuel, we support some of the most complex flight operations in the world. As a Trip Support Advisor you will be the operational quarterback behind international business aviation missions, coordinating every detail needed to ensure flights operate safely, efficiently, and seamlessly across the globe.

• This role is ideal for aviation professionals who thrive in a fast-paced environment, enjoy solving operational challenges, and are passionate about delivering exceptional customer service.

What You'll Do

Manage Global Flight Operations

• Serve as the primary point of contact for assigned flight departments and operators, supporting missions from planning through completion.

Coordinate and arrange

• International overflight and landing permits

• Airport slots and PPRs

• Ground handling services

• Crew accommodations

• Ground transportation

• Customs and immigration requirements

• Border overflight exemptions and CANPASS submissions

• Flight following and trip monitoring

Deliver Exceptional Customer Support

• Build and maintain strong relationships with assigned customers.

• Act as a trusted advisor for trip planning and operational support.

• Provide proactive communication and timely updates throughout all phases of a mission.

• Resolve customer issues quickly and professionally while maintaining a high level of service.

Trip Planning & Quality Control

• Manage and monitor assigned trips to ensure accuracy and operational readiness.

• Create and maintain trip records and cost estimates.

• Perform quality assurance reviews of all trip arrangements.

• Ensure trips remain updated based on evolving client requirements.

Support Mission-Critical Operations

• Participate in the operations communication rotation, managing incoming calls, emails, and operational messages.

• Assist with after-hours fuel requests and operational support as needed.

• Collaborate with flight planning, weather, permits, fuel, and support services teams to ensure successful mission execution.

• Support 24/7 operational coverage through rotating shifts.

Contribute to Operational Excellence

• Identify opportunities to improve processes and enhance customer service.

• Share industry knowledge and best practices with colleagues.

• Act as a team player, assisting other operational departments when required.

• Support business growth by promoting World Fuel's Trip Support products and services.

What We're Looking For

Required Qualifications

• 2+ years of experience in aviation operations, trip support, dispatch, scheduling, flight planning, or related aviation environments

• Exceptional customer service and relationship management skills

• Strong attention to detail and ability to manage multiple priorities simultaneously

• Excellent verbal and written communication skills

• Strong problem-solving and decision-making abilities

• Ability to remain calm and professional in high-pressure situations

• Proficiency in Microsoft Office applications

• Ability to work independently with minimal supervision

• Ability and willingness to work rotating shifts, including nights, weekends, and holidays

Preferred Qualifications

• Bachelor's degree in Aviation, Business, or a related field

• Experience supporting international flight operations

• Prior experience in business aviation, trip support, dispatch, or flight operations

• Knowledge of aviation regulations, permits, ground handling, and international operating requirements

• FAA Dispatcher Certificate or similar aviation qualifications are a plus

What Makes You Successful

• Customer-focused and service-driven

• Organized and detail-oriented

• Calm under pressure

• Comfortable managing multiple missions simultaneously

• Confident communicating with pilots, flight departments, vendors, and internal teams

• Passionate about aviation and operational excellence