Training Specialist
Job Placements · Kensington
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Start free — we apply for you →The Sales Training Specialist is responsible for designing, developing, implementing and delivering training programmes that improve employee capability, systems proficiency, sales effectiveness, customer service excellence and overall business performance across Sales Divisions.
The role partners with the Sales Excellence Lead and works closely with Sales Management, Product Specialists, HR and other business areas to identify training needs, develop structured learning programmes and ensure sales employees achieve the required competency standards of their roles.
The Sales Training Specialist will be responsible for creating and maintaining structured onboarding programmes, coordinating induction, systems, sales and soft-skills training, conducting competency assessments and measuring training effectiveness. The role will also manage a structured onboarding programme for new sales employees to monitor and ensure they achieve the required competency standards during their probation period
Core Competencies
Excellent training facilitation and presentation skills
Strong sales and customer service knowledge
Strong coaching and mentoring ability
Excellent written and verbal communication skills
Strong planning and organisational skills
Ability to influence and engage employees at all levels
Strong analytical and assessment capabilities
Excellent report writing and feedback skills
Ability to design training programmes and learning pathways
Strong problem-solving ability
High level of professionalism and confidentiality
Proficient in Microsoft Office Suite
Suggested Minimum Education, Training and Skills Requirements
- Diploma or Degree in Learning & Development, Education, Business Management, Sales Management or related fields
- Proficient in Microsoft Office Suite, particularly Excel, PowerPoint and Teams
- Proficient in learning management and training administration practices
- Strong presentation, facilitation and communication skills
- Ability to design training programmes, assessments and learning pathways
- Strong analytical, coaching and performance development capability
Experience
- Minimum 5 years experience in training, learning and development or sales training
- Experience with Learning Management Systems (LMS) and digital learning platforms
- Experience in coaching, mentoring and performance development within a sales or customer-facing environment
- Experience developing and delivering training programmes
- Experience facilitating onboarding and induction programmes
- Experience conducting competency assessments and evaluations
- Experience working within a sales environment would be highly advantageous
- Experience using ERP, CRM and business systems
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