Training Lead

Huntswood · Durban, KwaZulu-Natal

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Job Overview

As our Training Lead, you'll be responsible for driving the success of our training team while ensuring learning interventions are aligned to business, client, and operational objectives.

Job Responsibilities

Leadership & Coordination

Lead, guide, and support the training team to ensure the effective planning and delivery of all learning programs.
Allocate training resources, manage training schedules, and oversee trainer performance to ensure consistent high‑quality delivery.
Mentor and coach trainers, providing feedback, support, and development opportunities to enhance facilitation skills and knowledge.

Training Program Oversight

Oversee the facilitation of engaging and effective learning programs, ensuring trainers deliver content that enhances employee knowledge, skills, and performance.
Ensure smooth delivery of onboarding, systems training, soft skills, compliance modules, and any client-specific programs.
Review, refine, and sign off on training methods, materials, and facilitation approaches to meet diverse learner needs.

Content Development & Quality Assurance

Collaborate with stakeholders and subject-matter experts to develop, update, and customise training content to support business and client requirements.
Ensure all training materials reflect company values, business goals, and operational realities.
Maintain quality standards across all training assets, including assessments, presentations, and job aids.

Training Needs Analysis & Capability Uplift

Conduct and oversee training needs analysis to identify skill gaps across teams, campaigns, or business areas.
Develop action plans with trainers to address identified gaps through targeted interventions.
Monitor progress and ensure skill gaps are resolved in alignment with operational expectations.

Evaluation & Continuous Improvement

Oversee the evaluation of training effectiveness using assessments, feedback forms, and performance outcomes.
Analyse trends and develop recommendations to enhance training content, delivery methods, and learner experience.
Champion a culture of continuous learning across the training team and broader operations.

Stakeholder Engagement

Work closely with Operations, Quality, HR, and client partners to align training efforts with business needs.
Provide updates on training progress, emerging themes, and risk areas that may impact performance.
Participate in calibration, performance review discussions, and project meetings as a training representative.

Operational Support & Post‑Training Development

Ensure appropriate post‑training support structures are in place for new hires and existing employees.
Oversee trainer involvement in Grad Bay groups, ensuring real-time support, coaching, and knowledge reinforcement.
Maintain strong knowledge of products, systems, processes, and business changes to keep training relevant and up to date.

Compliance & Governance

Ensure all training delivery and documentation meet internal and client compliance standards.
Safeguard accurate record-keeping of attendance, assessments, and certifications.
Monitor adherence to process updates, policies, and quality requirements.

Job Requirements

Matric , NQF Level 4 Equivalent
3 - 5 Years experience in a leadership role with L&D
Exposure to US Clients and industries and related industry experience such as US Healthcare, US Retail markets, US Travel & Tourism etc.
Ability to deliver high-quality training sessions both in person and virtually
Familiarity with adult learning principles and various training methodologies
Strong interpersonal skills with the ability to engage and motivate diverse teams
Strong understanding of MS Office suite of applications including MS Teams or other virtual platforms

Required Skills