Trainer / Change Manager (French)

Summary

• We are seeking a proactive and detail-oriented Trainer / Change Manager to lead organizational change management and training activities across technology solution initiatives and related releases.
• This role will be responsible for developing and executing change strategies, creating communication and training materials, coordinating training delivery, and ensuring business readiness for system and process changes.
• The ideal candidate will have strong communication skills, a solid understanding of change adoption best practices, and experience supporting large-scale transformation or technology-driven projects.

Key Responsibilities

• Partner with project teams to plan and execute change management strategies that promote user adoption and minimize disruption.
• Develop and maintain a structured change management framework, including stakeholder analysis, impact assessments, readiness plans, and adoption tracking.
• Design, develop, and deliver training content presentations, job aids, e-learning modules, and videos tailored to various user groups.
• Coordinate and schedule training sessions virtual and/or in-person, ensuring participation across impacted teams and regions.
• Manage communications related to business and system changes, including announcements, updates, and stakeholder briefings.
• Establish and maintain a centralized repository for training materials, job aids, FAQs, and user support documentation.
• Collaborate with business and functional leads to identify training needs for ongoing releases and initiatives.
• Conduct post-training evaluations and gather user feedback to measure effectiveness and continuously improve delivery.
• Act as the primary point of contact for end-user queries related to change initiatives and training support.
• Maintain documentation for change and training activities to support knowledge transfer and ongoing reference.
• Ensure all change and training activities align with organizational governance and compliance standards.
• Drive continuous improvement in change management and training practices across the program.

Qualifications

• Bachelor's degree in Communications, Human Resources, Organizational Development, Business, or a related field.
• 3+ years of experience in change management, training, or communications within large-scale transformation or technology solution environments.
• Proven ability to plan and execute end-to-end change management and training initiatives.
• Strong written and verbal communication skills in both English and French .
• Experience designing and delivering training across multiple formats instructor-led, virtual, and self-paced learning.
• Ability to engage with diverse stakeholders and adapt messaging for different audiences.
• Experience working within structured governance or compliance-driven environments.
• Proficiency in standard business tools e.g., document creation, presentations, collaboration platforms.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.