Trainee Licensing Officer
Civil Aviation Authority SACAA · Gauteng
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Start free — we apply for you →Key Responsibilities
Operational Management
- Receive and verify licenses for compliance with the issue and re-issue terms according to SACAR's and CATS, as prescribed.
- Ensure that all applications are processed, verified for correctness, and dispatched timeously
- Receive and process verification applications for foreign licences
- Receive and process applications for 30-day extensions.
- Participate in ongoing training and development to enhance skills and knowledge.
- Assist with arranging meetings and minutes.
Customer Interface
- Project and maintain a professional and positive image when dealing with client
- Handle incoming customer calls, emails, and online inquiries with professionalism and courtesy.
- Assist customers with enquiries regarding all applications for personnel licences
- Work closely with other team members to meet service level targets and KPIs
- Escalate complex issues to senior team members or appropriate departments
- Ensure that all customer queries are addressed as per agreed Service Level Agreement SLS.
Document Handling
- Ensure that a document tracking process is in place and monitored by the responsible officers.
- Ensure that all received documents and verified for correctness, with checklist attached.
- Ensure that all received documents are invoiced and issued and directed to the client as prescribed in our procedures.
Financial Processing
- Verify that all applications for clients are invoiced and have paid the prescribed fee in terms of Part 187.
- Assist clients with refund process
Review and Amendment of Material
- Ensure timeous administration and maintenance of the ISO system and amendment of forms to correspond with ISO requirements.
Requirements
EDUCATION
MINIMUM REQUIREMENTS
- National Diploma in Administration or relevant equivalent qualification
ADDED ADVANTAGE
- Degree in Administration or relevant equivalent qualification
EXPERIENCE
- 1 Year - Administration experience
IDEAL
- 2 Years - Aviation Licensing experience
Closing Date: 08 September 2026