Trainee Licensing Officer (2 Years fixed Term Contract)

OVERALL, PURPOSE OF THE JOB To facilitate the process of issuing and re-issuing of all aviation personnel licenses in accordance with the South African Civil Aviation Regulations and Technical Standards. Key Responsibilities Operational Management Receive and verify licenses for compliance with the issue and re-issue terms according to SACAR’s and CATS, as prescribed. Ensure that all applications are processed, verified for correctness, and dispatched timeously Receive and process verification applications for foreign licences Receive and process applications for 30-day extensions. Participate in ongoing training and development to enhance skills and knowledge. Assist with arranging meetings and minutes. Customer Interface Project and maintain a professional and positive image when dealing with client Handle incoming customer calls, emails, and online inquiries with professionalism and courtesy. Assist customers with enquiries regarding all applications for personnel licences Work closely with other team members to meet service level targets and KPIs Escalate complex issues to senior team members or appropriate departments Ensure that all customer queries are addressed as per agreed Service Level Agreement (SLS). Document Handling Ensure that a document tracking process is in place and monitored by the responsible officers. Ensure that all received documents and verified for correctness, with checklist attached. Ensure that all received documents are invoiced and issued and directed to the client as prescribed in our procedures. Financial Processing Verify that all applications for clients are invoiced and have paid the prescribed fee in terms of Part 187. Assist clients with refund process Review and Amendment of Material Ensure timeous administration and maintenance of the ISO system and amendment of forms to correspond with ISO requirements.