Tracking Clerk

Reference: DBN003654-nm-1

Our client is seeking a highly organised and detail-oriented Tracking Clerk to assist with the coordination and monitoring of shipments, particularly cross-border logistics . Duties & Responsibilities

Minimum Requirements

• Previous cross-border logistics experience is essential.

• Basic knowledge and understanding of international logistics processes.

• Previous experience in a tracking, logistics, transport or administration role will be advantageous.

• Strong computer literacy, particularly Microsoft Excel and Outlook.

• Excellent attention to detail and accuracy.

• Good communication and interpersonal skills.

• Ability to communicate professionally with suppliers and service providers.

• Strong follow-up and organisational skills.

• Ability to work under pressure and meet deadlines.

• Must be reliable, proactive, and able to work independently.

Key Responsibilities

• Track and monitor local and cross-border shipments from dispatch to final delivery.

• Liaise with suppliers, transporters, customers, and other relevant stakeholders regarding shipment progress.

• Obtain and communicate shipment updates and estimated delivery times.

• Monitor shipment statuses and promptly identify and escalate delays or discrepancies.

• Capture and maintain accurate tracking information on internal systems and spreadsheets.

• Assist with basic international logistics administration and documentation.

• Follow up with suppliers and logistics providers regarding outstanding information.

• Ensure all relevant shipment documentation is received, recorded, and filed correctly.

• Maintain accurate records of deliveries, collections and shipment movements.

• Provide regular updates to internal teams regarding shipment status.

• Escalate any potential delays, issues, or exceptions to the relevant department.

• Assist with general logistics administration as required.