Tier 2 Technical Support / Systems Administrator [

Location: Benoni Salary: R16 000 per month Department: IT Support (Support Division)

Job Summary We are seeking a Tier 2 Technical Support / Systems Administrator to provide advanced technical support, systems administration, and infrastructure support. The successful candidate will act as the escalation point for Tier 1 support, ensuring efficient resolution of technical issues and maintaining core IT systems.

Key Responsibilities

• Resolve escalated technical incidents and service requests.
• Administer Active Directory, Microsoft 365, user accounts, and permissions.
• Support Windows Server environments and Group Policy management.
• Install, maintain, and troubleshoot hardware, software, and business applications.
• Perform endpoint management, patching, and software updates.
• Assist with server administration, backups, virtual environments, and infrastructure maintenance.
• Monitor systems, investigate recurring issues, and recommend improvements.
• Support IT projects, system upgrades, migrations, and deployments.
• Create and maintain technical documentation and knowledge base articles.
• Mentor Tier 1 technicians and promote best practices.

Minimum Requirements Qualifications

• Matric • CompTIA A+ • CompTIA Network+ • Microsoft Certification (Modern Desktop, Azure, or Microsoft 365) or equivalent Experience

• 3 to 5 years' experience in IT Support or Systems Administration
• Active Directory and Microsoft 365 administration
• Windows Server support
• Desktop and endpoint support
• Hardware troubleshooting and user administration

Preferred Skills

• Microsoft Entra ID
• VMware or Hyper-V
• PowerShell
• DNS, DHCP, and VPN technologies
• Microsoft Intune and endpoint management platforms

Key Competencies

• Advanced troubleshooting
• Analytical thinking
• Strong communication skills
• Customer service orientation
• Time management and prioritisation
• Teamwork and accountability

Additional Requirements

• Willingness to participate in after-hours standby support.
• Ability to travel when required.
• Ability to lift and install IT equipment where necessary.

Salary: R16 000

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