Tier 2 Technical Support / Systems Administrator B
Executive Placements · Benoni, Gauteng
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Start free — we apply for you →Key Responsibilities
• Resolve escalated technical incidents and service requests. • Administer Active Directory, Microsoft 365, user accounts, and permissions. • Support Windows Server environments and Group Policy management. • Install, maintain, and troubleshoot hardware, software, and business applications. • Perform endpoint management, patching, and software updates. • Assist with server administration, backups, virtual environments, and infrastructure maintenance. • Monitor systems, investigate recurring issues, and recommend improvements. • Support IT projects, system upgrades, migrations, and deployments. • Create and maintain technical documentation and knowledge base articles. • Mentor Tier 1 technicians and promote best practices. • Minimum Requirements Qualifications
- Matric
- CompTIA A+
- CompTIA Network+
- Microsoft Certification (Modern Desktop, Azure, or Microsoft 365) or equivalent
Experience
- 3 to 5 years' experience in IT Support or Systems Administration
- Active Directory and Microsoft 365 administration
- Windows Server support
- Desktop and endpoint support
- Hardware troubleshooting and user administration
- Preferred Skills
- Microsoft Entra ID
- VMware or Hyper-V
- PowerShell
- DNS, DHCP, and VPN technologies
- Microsoft Intune and endpoint management platforms
- Key Competencies
- Advanced troubleshooting
- Analytical thinking
- Strong communication skills
- Customer service orientation
- Time management and prioritisation
- Teamwork and accountability
- Additional Requirements
- Willingness to participate in after-hours standby support.
- Ability to travel when required.
- Ability to lift and install IT equipment where necessary.
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