TIER 1 IT SUPPORT AGENT Learnership / Graduate Internship Location: Midrand, Gauteng Duration: 6 Months Stipend / Salary: Up to R4,500 per month Potential Permanent Opportunity: Yes
Katope ITM (Pty)Ltd · Midrand, Gauteng · R4500
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Start free — we apply for you →About the Role
Our client, based in Midrand, is looking for a motivated and reliable Tier 1 IT Support Agent to join their team.
This is a 6-month opportunity designed to provide practical experience in IT support and service-desk operations.
Candidates who perform well during the six-month period may be considered for a permanent position.
Key Responsibilities
- Provide first-line IT support to users.
- Log and manage IT support tickets.
- Assist users with hardware and software issues.
- Troubleshoot basic network and connectivity problems.
- Assist with software installations and updates.
- Support users with laptop and computer-related issues.
- Escalate complex technical issues when required.
- Provide professional and friendly customer service.
- Keep accurate records of support activities.
Requirements
Learnership Candidates
- Matric / Grade 12.
- IT qualification at certificate or diploma level, completed or currently in progress.
- Basic knowledge of computer hardware, software and networking.
- Good computer and laptop skills.
- Good communication skills.
- Strong willingness to learn.
Graduate / Intern Candidates
- Completed Diploma or Degree in Information Technology or a related field .
- Basic knowledge of IT support, hardware, software and networking.
- Good troubleshooting and problem-solving skills.
- Comfortable working with laptops, computer systems and software.
- Good communication and customer service skills.
Advantageous
- Microsoft certification.
- CompTIA certification.
- ITIL certification.
- Previous IT support or service-desk experience.
- Software development or technical support exposure.
Personal Skills
- Good communication skills.
- Customer-focused.
- Problem-solving mindset.
- Willing to learn.
- Reliable and professional.
- Able to work independently and in a team.
- Comfortable working with technology.
Important
The successful candidate should be confident using laptops and computer systems and have a genuine interest in IT support.
This is a great opportunity for someone looking to gain practical IT experience and potentially progress into a permanent IT Support role .
Location: Midrand
Apply now by submitting your updated CV.
R4500