The Junior Tenant & Collections Administrator

Minimum Requirements

• Grade 12 or equivalent qualification. • Certificate or diploma in administration, bookkeeping, property administration, finance or a related field would be advantageous. • At least 12 years experience in administration, debtors, collections, property administration, customer service or a similar support role. • Basic understanding of rental accounts, statements, payment follow-ups and recordkeeping. • Computer literacy, including Microsoft Outlook, Word and Excel. • Strong written and verbal communication skills. • Ability to handle tenant queries professionally and escalate sensitive matters appropriately. Key Competencies

• High level of accuracy and attention to detail. • Strong follow-up ability and persistence in closing out administrative matters. • Professional and respectful communication style. • Ability to remain calm and factual when dealing with overdue accounts or tenant concerns. • Good organisational and time-management skills. • Confidentiality and sound judgement when handling tenant and financial information. • Ability to work independently while knowing when to escalate matters. Suggested KPIs

• Rental payment follow-ups completed within agreed timelines.
• Accuracy and completeness of arrears tracking schedules.
• Tenant queries logged, followed up and escalated timeously.
• Lease register updates completed accurately and on time.
• Reduction in unresolved tenant administration items.
• Quality and accuracy of monthly collections and tenant administration reports.

.special-hidden { display: none; }