Tester (13363)

PURPOSE

• Effective and Efficient Testing and quality assurance of SABC Digital products Websites, Mobile Applications & OTT platforms. Responsible for the identification and definition of required digital product tests, ensuring detailed testing progress and results in each test cycle.
• Provide the quality assurance of software development and deployment.
• Conduct automated and manual tests to ensure the digital solutions are fit for purpose and any bugs or issues are addressed within a product before being released to the next stage or deployed to production.

DUTIES AND RESPONSIBILITIES

BUSINESS OPERATIONAL EFFICIENCY

• Design and develop test cases and success criteria for SABC Digital products Websites, Mobile, TV, CarPlay/Android Auto, Voice Command Speaker Applications solutions following best practices and procedures and in line with agreed timelines and business requirements.
• Testing new features/products before they are released to the public to ensure they meet business requirements & specifications.
• Ensure accurate functional, system integration, user acceptance and regression testing, and performance testing are executed in different phases of the digital product development to ensure optimal performance.
• Ensure Quality assurance in each test cycle as per predefined criteria.
• Testing products for usability and reporting bugs or usability issues to developers
• Testing different browsers, operating systems, and devices to ensure responsiveness and cross-platform compatibility.
• Reporting on performance and user experience
• Training of business stakeholders on new digital products and features.
• Daily monitoring of team status updates by the development team and ensuring testing of digital products in line with project timelines.
• Constant review of system functionality at different stages of the development lifecycle.
• Effective identification, documentation, and logging of issues e.g., queries, bugs, change requests arising out of the testing process.
• Immediate and accurate reporting of failures to line management
• Ensure that the appropriate test protocol/ methodology is applied.
• Develop, update, and maintain digital product documentation including User Manuals & Standards and procedures.
• Provide support to management to ensure that product goals are met, and dependencies are managed.
• Regular and accurate reporting to management on digital product testing progress.

GOVERNANCE, RISK AND COMPLIANCE

• Cooperation with regulatory and policy affairs to ensure compliance with broadcasting policies, legislation, regulations and licence conditions.
• Contribute to the upkeep of a risk register to address risk issues.
• Ensure compliance with SABC policy and procedures.
• Ensure compliance with SABC Methodologies and Best practice standards for digital products.
• Ensure compliance with the SABC digital products incident, change and release management requirements.

STAKEHOLDER MANAGEMENT

• Effective briefing and communication with stakeholders
• Provide technical support to users experiencing issues with websites and mobile applications.
• Work with various cross-functional stakeholders across the business to ensure optimal testing and quality assurance of digital products.
• Conduct User Acceptance Testing process.
• Provide training to the business stakeholders.

INHERENT/MINIMUM REQUIREMENTS

QUALIFICATIONS

• Relevant 3/4-year Diploma/Degree NQF 6/7 in Computer Science, Information Technology, Software Development, Software Testing, or related field.
• ITIL Certification is an advantage
• ISTQB/Testing Certification is an advantage

EXPERIENCE

• 3 years of relevant testing experience within an IT corporate environment
• Excellent communication and problem-solving skills and attention to detail.
• Ability to work independently and prioritize tasks effectively.
• Ability to work and complete multiple tasks concurrently.
• Ability to read and understand technical documentation.

KNOWLEDGE

• Knowledge and understanding of working in an Agile delivery environment Scrum.
• Knowledge and understanding of ITIL Principles and relevant defect management tools e.g. JIRA.
• Knowledge and understanding of Service Level Agreement management SLA's
• Knowledge and understanding of Test Planning and Test Scripts
• Knowledge of how to perform Test Execution and Evaluation of Current /New/ Upgraded Systems or Software