Tenant Liaison Officer Internship
Social Housing Regulatory Authority · Cape Town, Western Cape
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- To assist and aid with the management of the SOHCO complex, including management of relationships with tenants, rental collection, leasing of units and maintenance.
ROLE DELIVERABLES
Key Performance Areas
- Marketing
- Pre-take on assessment
- Take on, handover and record keeping
- Accounts
- Debt collection
- Lease management and tenant relations
- Maintenance queries
- Office administration
- Welfare advice and support
GENERIC SKILLS
- Communication
- Facilitation
- Customer Service
- Teamwork
ATTRIBUTES
- Emotional control
- Interpersonal Skills
- Attention to detail
- Adaptability and Flexibility
Qualifications Required
- Grade 12 education
Role Requirements
Marketing
- Engage in marketing activities by participating in formal and informal networking activities
- Ensure that signage on site is visible
- Furnish prospective tenants with product service offerings and required documentation criteria product and services brochures/pamphlets
Pre "Take On" Assessment
- Assist new applicants in completing forms and documentation
- Receive, sort and review application forms from prospective tenants
- Assess whether pre-qualification criteria are met and source additional information if required
- Complete credit checks and rate applications that have been through credit vetting process
- Call qualifying tenants and advise that their application has been approved
- Call non- qualifying tenants and advise that their application has not been approved
"Take On", Handover And Record Keeping
- Assist with the leasing process
- Input leasing data onto the Novtel system
- Scan and upload all documentation to Shared drive and Novtel Relations
- Sort hardcopy files in the office
- Sort softcopy files on the Shared drive
Accounts
- Assist tenants with rental account queries.
Debt Collection
- Assist with the rental collection process through:
- Distributing rental statements
- Following up on tenants that are in arrears
- Distributing arrears letters and final notices
- Implementing credit control procedures through:
- Calling of tenants who have not paid by the 6th of each month
- Visiting tenants who are more than 1 month in arrears
- Inspecting all arrear rental units weekly to ensure tenants have not absconded
Lease Management / Tenant Relationships
- Attending to tenant queries and complaints
- Enforcing house rules
- Deal with complaints between parties and facilitate an amicable resolution
- Issuing notice letters and warnings
- Conducting tenant occupancy audits
- Network and establish contacts with social workers and welfare agencies, for use by tenants
Maintenance Queries
- Assist tenants with maintenance complaints
- Log maintenance calls and or walk in queries Use the property management system to control maintenance management
Office Administration
- Basic office administration as required by the manager
Welfare Advice And Support
- Network and establish contacts with social workers and welfare agencies