TEMP RECEPTIONIST - FTC

Introduction

The Receptionist serves as the first point of contact for visitors and callers, ensuring a professional and welcoming environment. This role is responsible for managing front desk operations, providing administrative support, coordinating office activities, and maintaining effective communication across departments. The Receptionist plays a key role in upholding the company’s image through excellent customer service, efficient handling of inquiries, and ensuring smooth day-to-day office functioning. Job Description Operational Duties

Package & Remuneration

• Front Desk Management:

• Greet and assist visitors in a professional and friendly manner, direct and announce them appropriately to the relevant Team Members.

• Answer, screen, and direct incoming calls efficiently while providing basic information when needed.

• Ensure that telephone etiquette is maintained and that no personal phone calls will be allowed to be made or received to and from the switchboard and or company phone

• Maintain a tidy and welcoming reception area.

• Ensure punctuality by being on duty timeously between 07:30-17:00

• Administrative Support:

• Manage incoming and outgoing mail and deliveries.

• Schedule appointments and manage meeting room bookings.

• Prepare and distribute internal communications as needed.

• Office Coordination:

• Monitor and order office supplies to ensure stock levels are maintained.

• Liaise with internal Team Members for office maintenance and repairs.

• Support other departments with ad hoc administrative tasks.

• Security and Compliance:

• Maintain visitor logs and issue access passes.

• Ensure 100% compliance with company policies and procedures.

• Ensure 100% compliance with health and safety protocols at the front desk.

• Report any suspicious activity or security concerns promptly.

• Customer Service:

• Provide accurate information to clients and staff.

• Handle queries and complaints with professionalism and escalate when necessary.

• Exercise discretion with sensitive information and maintain confidentiality at all times.

• Uphold the company’s image and values in all interactions.

• Growth and new markets/products

• Assist with ad hoc duties.

• Assist with company promotions and attending functions and advertising if and when required.

• May be required to wear promotional attire if need be.

• Adhere to measures are put in place and steps are taken to achieve the short term, medium term and long-term goals of the company.