Temp Front of House Manager
The Heineken Company · Paarl, Western Cape
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Start free — we apply for you →Purpose of the Role
- To lead and manage the Front of House team to deliver a consistent, high-quality guest experience, ensuring smooth day-to-day operations, effective team coordination, and strong service standards.
- This role combines operational leadership with hands-on execution, acting as the link between guest experience, team performance, and operational efficiency.
Key Performance Areas
- Guest Experience & Operations Management
- Lead the delivery of exceptional guest experiences across all touchpoints
Ensure daily operations run smoothly, including
- Guest flow management
- Reservations and bookings
- Service standards and presentation
- Resolve guest queries and issues promptly and professionally
- Monitor and improve service delivery through feedback and observation
Team Leadership & Capability Building
- Manage, schedule, and supervise FOH staff
- Provide coaching, training, and ongoing performance feedback
- Ensure team adherence to service standards, SOPs, and brand guidelines
- Support recruitment and onboarding of new team members
Coordination Across Departments
- Act as key liaison between FOH, Kitchen, Banqueting, and Operations
- Ensure clear communication of daily requirements, bookings, and events
- Coordinate staffing and resource allocation based on demand
Administrative & Reporting Responsibilities
Maintain accurate records of
- Attendance and rosters
- Daily reports and service logs
Monitor operational KPIs and flag any risks or issues
- Support reporting on guest experience metrics and performance trends
Stakeholder Management
Work closely with
- Operations, Banqueting, Kitchen, Marketing
- Engage directly with guests to ensure satisfaction
Key Success Measures
- Guest satisfaction scores and feedback
- Smooth daily operations and service delivery
- Team engagement and performance
- Adherence to service standards
- Achievement of all AP targets
Experience & Capability Requirements
- 5+ years' experience in hospitality or guest experience management
- Strong leadership and people management skills
- Excellent communication and problem-solving ability
- Ability to operate in a fast-paced, guest-facing environment