Teller & Enquiries Clerk

Teller Processing

• Manage cash deposits and withdrawals.
• Process EFT and internal transfers.
• Handle account closures and intersystem transfers.
• Manage unpaid debit orders and reversal of fees.
• Conduct forex transactions, including deposits, withdrawals, and transfers.
• Ensure end-of-day work processed balances.
• Verify and authorize deposit and withdrawal slips according to bank policies.
• Count and verify physical cash, identify counterfeit/stained banknotes.
• Stamp, date, and initial transaction slips.
• Maintain zero teller differences in surpluses and shortages.

Teller Administration

• Maintain and manage daily petty cash.
• Scan and upload documentation on Docuware and Sharepoint.
• Report suspicious transactions.
• Capture EFTs on Corporate Plus.
• Maintain standing profit instructions and debit orders.
• Organize and sort daily reconciliation.
• Update teller statistics and treasury limits on Sharepoint.
• Complete and balance treasury reports and ATM journals.
• Manage account closures, payment requisitions, and special conditions.

Forex

• Ensure all required documentation is completed for forex deals.
• Process foreign exchange transactions and balance foreign currency at the end of the day.
• Adhere to Exchange Control Rulings and report suspicious transactions.
• Manage client communications regarding forex.

Enquiries Administration

• Provide statements, assist with deposit/withdrawal slips, and general client queries.
• Handle transactional banking services, including card replacements, PIN changes, and internet banking support.
• Assist with online statement registration and deceased client accounts.
• Manage client information updates, including FICA and personal information.
• Support clients with mobile app registrations and queries.
• Prepare various client letters and maintain the visitor's register.
• Printing of daily TB reports.

Customer Service

• Deliver professional and efficient client service.
• Participate in cross-selling bank products.
• Ensure the banking hall is presentable and functional.
• Address client complaints and refer clients to relevant consultants.

General

• Perform security checks on ATMs.
• Assist with back-office functions and special projects.
• Order and manage branch stationery.
• Act as Co-Custodian for Treasury and ATM.

Compliance

• Adhere to all bank procedures and compliance regulations.
• Ensure proper client identification and verification for all transactions.

Requirements

QUALIFICATIONS

• Appropriate Banking qualification will be required

PREFERRED EXPERIENCE

• A minimum of 1-2 years General banking experience or equivalent working experience

KNOWLEDGE

• Microsoft Office
• Banks Operating Systems
• Knowledge of the Banking policies and procedures
• GTS – lexis nexis
• DHA