Teller and Enquiries Clerk - KwaZulu - Natal

MAIN FUNCTIONS OF THE JOB

Teller Processing and Administration

• Cash deposits and withdrawals

• EFT and internal transfers

• Closure of accounts

• Reversal of fees

• Ensures daily processed work balances at the end of the working day

• Ensures that all security procedures are adhered to minimize or mitigate risk

• Updating of Stats on Sharepoint

• Reporting of suspicious transactions

• Scanning of documentation deposits, withdrawals, etc and uploading of teller recons

• Capturing of EFTs

• Capturing profit instructions, debit orders, etc

Forex Processing

• Processing of Forex orders as placed by customers either telephonically via Customer Services or walk-ins

• Obtains all the necessary documentation including FICA to process the deal.

• Confirms appointments and the booking of rates for customers

• Provides client with banking details and amount required for the deal

• Processes the deal on iMal and GTS

• Attend to all administrative requirements once the deal has been finalized.

• Ensure compliance with regulations and policies and procedures

• Ensures that deals comply with S A Reserve Bank and the Bank's requirements as per policy and procedure

• Identifies and reports any suspicious transactions

Enquiries Administration

• Assists clients with completion of deposit and withdrawal slips

• Attends to withdrawals, transfers and early withdrawal requests for walk in clients

• Provides statements and IT3Bs as and when requested and charges client accordingly

• Obtains relevant Fica documents from clients and updates on iMal accordingly

• Assists client with updating of personal information

• Attends to any queries in relation to all the bank's products as well as client queries

• Extract Transactional Banking reports and complies report

• Issues replacement debit cards to clients

• Refers clients to respective consultants depending on the nature of the client request

• Handles customer complaints and directs to the relevant departments

• Management of security items

• Ensures the Banking Hall is always neat & presentable

• Assists clients with registering for Mobile App and any related queries

• Assists with any back-office functions on an ad-hoc basis- projects and tasks

Customer Service

• Participates in cross selling of the Banks products at all given opportunities

• Provides an efficient and professional service to clients

• Ensures that clients queries are attended to professionally and timeously

• Attends to queries and requests received via email

Compliance

• Ensures that all functions are carried out in accordance with the Banks procedures and compliance regulations

• Ensure identification and verification of the client for all transactions

Requirements

QUALIFICATIONS

• Grade 12

• Appropriate Banking qualification would be an advantage

PREFERRED EXPERIENCE

• A minimum of 1-2 years General Admin or Banking experience.

KNOWLEDGE

• Banking processes