Telecommunications Administrator

FORMAL EDUCATION

• Matric / Grade 12
• Degree or Diploma in Information Technology, Telecommunications, Networking or an equivalent field will be advantageous

EXPERIENCE

• Minimum 5 years' experience in networking, telecommunications or connectivity services
• 2 to 3 years' experience in an IT or telecommunications administrative environment
• Experience with service requests, vendor coordination, billing queries, reconciliation, reporting and customer-facing support will be advantageous
• Business Analysis, vendor management or service management exposure will be advantageous

TECHNICAL / LEGAL CERTIFICATION

• ITIL Foundation will be advantageous

RESPONSIBILITIES

Cost management

• Source competitive pricing for operational connectivity services and support cost-effective service decisions Relationship management

• Establish and maintain professional relationships with internal clients, vendors, service providers and operational teams • Provide advice to SDMs, OPMs, managers and solution teams on best-fit connectivity options based on requirements, cost and service availability • Coordinate with clients regarding landlord approvals, access requirements and issues impacting link delivery Vendor progress reporting

• Prepare weekly and monthly vendor progress reports, track open actions, follow up on delays and maintain accurate delivery status updates Vendor contracts and service delivery

• Engage with vendors regarding service delivery, quotations, lead times, billing, escalations and costing Management of links

• Order, upgrade, relocate, cancel or decommission fixed connectivity links, including fibre, wireless, VSAT and LEO services • Maintain accurate records of link status, service references, installation dates, cancellations and related documentation Vendor/client invoices

• Provide Deal Desk and Solution teams with validated pricing and supporting information for tenders, proposals and billing requirements Credit notes

• Prepare and follow up on credit note requests for incorrect billing, cancelled services, service failures or vendor billing discrepancies Vendor/client reconciliations

• Reconcile vendor invoices and ensure costs are correctly allocated to the relevant client, service, project or department Vendor accounts

• Receive monthly statements, perform reconciliations and follow up on discrepancies, outstanding credits and missing invoices Service requests

• Receive, review and process requests on Helix/Halo for new services, changes, cancellations, upgrades and relocations • Document actions taken, communicate progress to stakeholders and escalate risks or delays where required Talent database

• Ensure all information regarding courses and certifications is kept up to date on the Talent Portal in ESM/ESS Execute personal development plan (PDP)

• Develop role-relevant skills through on-the-job learning, training and certifications aligned to telecommunications, service management and business requirements KEY COMPETENCIES:

• MS Word – Basic to Intermediate
• MS Excel – Strong, including reconciliations, tracking spreadsheets and reporting
• ESS/ESM and Talent Portal administration
• SAP or similar finance/procurement systems
• Remedy, Helix, Halo or similar IT service management/ticketing systems
• Understanding of telecommunications services, service orders, vendor escalation processes and billing reconciliation
• Strong communication, attention to detail, customer service, problem-solving and time-management skills