Tele canvasser / Office Assistant

Introduction

Company Description

TTK Surveillance provides professional security solutions, including CCTV installations, off-site CCTV monitoring, alarm systems, access control, biometrics and related surveillance services. We are committed to delivering reliable service and maintaining high standards of professionalism, communication and customer care.

Duties & Responsibilities

TTK Surveillance is looking for a confident, professional and well-organised Telecanvasser / Office Assistant to support the company’s sales, marketing and administrative functions.

A key part of this position will involve contacting prospective clients, introducing TTK Surveillance’s services, identifying potential security requirements and arranging appointments or follow-ups for the sales team. The successful candidate will also provide general administrative support and assist with the smooth day-to-day running of the office.

The ideal candidate will be comfortable making cold calls, speaking to business owners and decision-makers, working towards activity targets and maintaining accurate records of all calls and follow-ups.

Telecanvassing and Lead-Generation Responsibilities

• Make outbound cold calls to prospective business clients.

• Introduce TTK Surveillance and explain the company’s security and surveillance services.

• Identify potential clients who may require CCTV installations, off-site monitoring, access control, alarm systems, biometrics or related services.

• Ask relevant questions to establish the prospect’s security needs and level of interest.

• Identify and obtain the contact details of the appropriate decision-maker.

• Generate qualified leads and arrange appointments or site assessments for the sales team.

• Follow up on previous enquiries, proposals, marketing campaigns and inactive leads.

• Maintain professional relationships with prospective and existing clients.

• Work from approved prospect lists and conduct basic research to identify new potential clients.

• Keep accurate records of calls, conversations, outcomes and scheduled follow-ups.

• Update the company’s lead tracker, database or CRM system.

• Meet agreed daily or weekly targets for calls, qualified leads and appointments.

• Provide regular feedback on client responses, objections and market opportunities.

• Follow approved scripts and company guidelines while keeping conversations natural and professional.

• Ensure that all telemarketing activities are conducted professionally and in accordance with applicable privacy and direct-marketing requirements.

Office Administration Responsibilities

• Answer and direct incoming telephone calls, emails and general enquiries.

• Welcome visitors and assist clients professionally.

• Provide administrative support to management and relevant departments.

• Prepare and format letters, reports, quotations and other documents.

• Maintain accurate electronic and physical filing systems.

• Capture and update client, prospect, supplier and operational information.

• Assist with appointment scheduling, meetings and staff activities.

• Assist with job cards, service requests and supporting documentation.

• Liaise with clients regarding appointments, outstanding information and general enquiries.

• Communicate with technicians, control-room personnel and other staff when required.

• Assist with supplier enquiries and delivery follow-ups.

• Monitor office supplies and arrange replenishment when required.

• Maintain confidentiality when handling company, employee and client information.

• Perform other reasonable administrative duties assigned by management.

Desired Experience & Qualification

Minimum Requirements

• Grade 12 or an equivalent qualification.

• Previous telemarketing, telesales, cold-calling, lead-generation or customer-service experience.

• Previous office administration experience would be advantageous.

• Confident and professional telephone manner.

• Strong verbal and written communication skills.

• Comfortable contacting new prospects and handling rejection or objections.

• Good computer skills, particularly Microsoft Word, Excel, Outlook and email.

• Accurate data-capturing and record-keeping skills.

• Good organisational and time-management abilities.

• Ability to work towards targets and follow up consistently.

• Fluent in English; additional South African languages would be advantageous.

• Reliable transport to and from Edenvale.

• Experience in the security, CCTV, technical or service industry would be advantageous.

Personal Attributes

• Confident, friendly and persuasive.

• Self-motivated and results-driven.

• Resilient and comfortable making cold calls.

• Professional and courteous.

• Organised and attentive to detail.

• Dependable and punctual.

• Proactive and willing to assist where needed.

• Able to remain calm and professional under pressure.

• Strong follow-up skills.

• Honest, trustworthy and discreet.

• Able to work independently and as part of a team.

Package & Remuneration

Salary dependent on experience