Technician (Telecoms) - Hay Level 12/C1

NECSA · North West

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Key Performance Areas

VoIP System Management

Design, implement, and maintain VoIP systems to facilitate voice communication over the organization's network.
Configure and manage IP-based telephony equipment, including PBX Private Branch Exchange systems, routers, switches, and IP phones.
Maintain comprehensive documentation for both VoIP and network configurations, changes, and troubleshooting procedures.
Develop network diagrams and documentation for reference and training purposes Optimize network settings to prioritise voice traffic and minimize latency.

Network Design and Optimisation

Plan and design the organisation's network architecture, ensuring it supports the requirements of VoIP systems.
Optimise network configurations to prioritise and enhance the Quality of Service QoS for voice traffic.
Configure and deploy network hardware, including routers, switches, firewalls, and other networking equipment.
Maintain the backbone of Necsa group IT infrastructure, contributing to the overall efficiency, reliability, and security of communication and data exchange within the organisation.
Collaborate with other IT professionals, including system administrators, Governance & ISO team and application developers, to ensure seamless integration of VoIP systems with the broader IT infrastructure.
Work with vendors for installation of LAN & WAN for skills development and ensuring that the service is provided internally before escalated to external service providers.

Network Monitoring

Utilise network monitoring tools to oversee the performance of both the network and VoIP systems.
Proactively address network issues and ensure optimal performance for voice services Systems Performance - Monitor and optimise application performance to ensure optimal end-user experience.
Monitor network usage trends and plan for future capacity requirements.
Upgrade or expand the network infrastructure to accommodate the organization's growing needs.
Network Security - Ensure the security of critical business systems to prevent unauthorised access or data breaches.

Backup and Recovery Management

Develop and implement disaster recovery plans for the for both network and VoIP communication.
Establish and manage backup systems to ensure data integrity and availability in case of network failures or data loss.

Troubleshooting and Support

Identify and resolve issues related to both VoIP and network connectivity.
Provide technical support to end-users for voice communication and network-related concerns.
Provide training to end-users on network-related best practices and security protocols.
Conduct diagnostics and troubleshooting to address both hardware and software issues.
Work with VoIP &network equipment vendors to stay updated on product features, updates, and best practices.

Requirements

Education