Technician (Limpopo) (13320)

KEY ACCOUNTABILITIES

• Opex motivation submissions to ensure maintenance and systems sustainability
• Minor Capex motivation submissions to ensure new requirements are addressed
• Asset management tracking and transfers. Updated Asset Register maintained as per Company Asset Management policy
• Participate in Capex Project system implementations, commissioning and workflows to deliver on functional requirements and avoid on-air disruptions
• Agreed % of targets met; Agreed % of resources, equipment and facility availability
• Above average rating of SLA
• Products, processes, practices & equipment in line with SABC technical & operational broadcast standards
• Adhere to service delivery standards
• Submission of ad-hoc incidence fault reports with findings and repairs
• Prevention of on-air technical faults to less than agreed SLA %
• Response time to match urgency for technical assistance in accordance with delivery requirements in support of the % availability of the on air systems
• Effective technical support to users in order to reduce downtime
• Correct configuration & testing of digital equipment to ensure less than agreed % of technical on-air faults
• Ensure functional, streamlined and reliable digital systems
• Follow up reported faults
• Technical inputs & specifications to support procurement of correct equipment and software
• Daily/ Monthly proactive system health checks against checklist & replacement of faulty components
• Report and escalate risk findings
• Ensure adherence to OHS and compliance with SABC Company Policies & Procedures
• Maintain discipline in accordance with company policies & procedures
• Compliance with OEM software licenses
• SOP application to ensure broadcast sustainability and business continuity
• Assist in the execution of a working Disaster Recovery Plan
• 95% of assets verified annually
• Assist with annual asset verification exercise manual or scan
• Customers served in technical proficient, friendly and helpful manner
• Maintain compliance of services rendered with customer request
• Provide basic technical assistance & guidance to customers/users
• Attended resolutions to customer requests/ complaints
• Compliance with performance management policies and procedures
• Performance agreements with manager annually
• Formal reviews conducted with manager and documented as per deadlines Quarterly

MINIMUM REQUIREMENTS

• 3 year National Diploma S4/T3 in Electrical Engineering Light Current, Communications, Computer Studies or Information Technology NQF6
• BTech for the Electrical Engineering for the above formal qualification an advantage
• Completion of 12 months internship programme with SABC in sound engineering ending by 31 March 2023
• This appointment will be made in line with the developmental principles as per the SABC Recruitment policy, whereby candidates will be appointed on a One year development programme in order to gain the required experience within the Broadcast Technical environment.
• Willing to be rotated in other relevant applicable disciplines
• Minimum 1 years' relevant experience internship recognised and experiential training as part of the National Diploma qualification in the technical environment
• Driver's License: C1 Code 10 with PDP.

KNOWLEDGE AND SKILLS

• IT Network knowledge Essential. Computer literate A+ and Network knowledge N+
• IT Network knowledge advantage CISCO CCNA ICDN1 +ICDN2 certified.
• Physical attributes: Excellent hearing and eyesight no colour blindness. Physically able.
• Excellent communication skills and ability to work in a team and lead the team if required.
• Proficiency in MS Office, i.e. Excel, Word, Outlook and Power Point.