Technical Support Analyst
West Coast Personnel · Western Cape
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Start free — we apply for you →- Our client is a leading UK-based telecoms and IT provider delivering advanced connectivity, VoIP, and cloud solutions to businesses. Their growing Cape Town office supports a UK customer base and offers a dynamic, fast-paced environment for technical professionals.
Salary: Lucrative, depending on experience and qualifications
Role Overview Seeking a skilled Technical Support Analyst to provide remote support to UK clients, full-time UK working hours in office, specialising in:
- VoIP / IPPBX systems
- Internet & broadband connectivity
- Wi-Fi and network troubleshooting
Key Responsibilities
- Deliver technical support via calls, email, and chat
- Troubleshoot:
- VoIP systems IP Voice, Bicom, IPECS, 3CX, Yeastar
- Hardware Yealink, DECT, headsets
- Connectivity Broadband, Mobile Broadband, Leased Lines
- Networks routers, switches, Wi-Fi, LAN
- Own and manage faults through to resolution within SLA
- Liaise with suppliers and IT teams to resolve issues
- Escalate complex faults and assist with outage management
- Participate in ongoing product training
Requirements
- Matric relevant IT/Telecoms qualification advantageous
- Strong telephone-based technical support experience
- Proven troubleshooting in VoIP, connectivity, and networks
- Yeastar experience essential
- Willing to work UK shifts including weekends
Advantageous
- Telecoms/ISP support background
- Knowledge of ISPs MWEB, RSAWEB, Octotel, etc.