Technical Support Agent - Solar Energy | Engineering Graduates Welcome

About the Role

Are you already working in the solar industry , or are you an Electrical Engineering, Renewable Energy, Mechatronics or related engineering student/graduate looking to build your career in renewable energy?

We are recruiting Technical Support Agents for a growing renewable energy business in Cape Town.

This is a customer-facing technical support role, not a field installation position . You’ll help customers understand and troubleshoot their solar systems remotely, using your technical knowledge, logical problem-solving skills and ability to explain technical information clearly.

It’s an excellent opportunity for someone who is curious about how solar systems work and wants to develop deeper expertise in solar PV, inverters, batteries, system performance and renewable-energy technology .

What You’ll Do

• Provide first-line technical support to customers experiencing solar system issues

• Troubleshoot solar PV systems, inverters, batteries and system performance remotely

• Analyse system information and monitoring data to identify potential faults or performance issues

• Guide customers through technical checks and explain solutions clearly and patiently

• Assist customers with apps, monitoring platforms and system settings

• Investigate technical queries logically before escalating more complex issues

• Escalate unresolved issues to the appropriate technical team while maintaining ownership through to resolution

• Communicate with customers via phone, email and other support channels

• Maintain accurate records of customer queries, troubleshooting steps and resolutions

• Work closely with internal technical and operational teams to resolve customer issues

What We’re Looking For

You should meet at least one of the following

Solar industry experience – ideally with exposure to solar PV systems, inverters, batteries, monitoring, technical support, commissioning, maintenance or troubleshooting

OR

Engineering studies/qualification – Electrical Engineering, Electronic Engineering, Mechatronics, Renewable Energy, Power Systems or another relevant technical field.

Previous customer-facing or technical support experience would be advantageous, but is not essential for engineering students or graduates .

You’ll Thrive If You…

• Enjoy troubleshooting, solving problems and understanding how technical systems work

• Can explain technical information clearly to customers

• Are comfortable working with systems, apps and technical data

• Are thorough, accurate and take ownership through to resolution

• Have a genuine interest in solar, energy and technology

• Want to build a career in the renewable-energy industry

• Are based in Cape Town or can commute reliably to Observatory

• Are comfortable working fully office-based, Monday–Friday, 08:00–17:00