Technical Support Administrator

• A growing business in the technical services sector is looking for an organised Technical Support Administrator to support its technical team. This role suits someone who enjoys structured admin, customer communication and making sure no ticket disappears into the digital wilderness.
• The position offers exposure to a busy technical environment, regular customer contact and the opportunity to help improve service processes.

Duties / Key Responsibilities

• Provide general administrative support to the Technical Department.
• Log, assign, track and follow up on technical support tickets.
• Keep customers updated on the progress of their queries.
• Act as the link between customers and the technical team.
• Monitor shared emails and respond or redirect queries promptly.
• Scan, upload, organise and file documents.
• Answer, screen and forward telephone calls.
• Sort and distribute incoming correspondence.
• Assist with travel and accommodation bookings.
• Support colleagues with day-to-day administrative tasks.
• Handle customer and personal information confidentially.
• Help identify simple ways to improve internal processes and service levels.
• Provide professional service to customers and suppliers.

Requirements

• Previous experience in administration, customer service or support coordination.
• Strong computer and email skills.
• Good document management and filing ability.
• Able to manage several tickets, queries and deadlines at once.
• Clear written and verbal communication skills.
• Comfortable working with customers and technical staff.

Education

• Matric or an equivalent qualification.
• A certificate or diploma in administration would be advantageous.

Soft Skills

• Organised and dependable.
• Helpful and customer focused.
• Calm under pressure.
• Detail oriented.
• Able to follow up without being reminded.
• Respectful of confidential information.
• Positive team player with a practical mindset.