Technical Services Engineer
Phakisa Holdings (Pty) Ltd · Johannesburg, Gauteng
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Technical Services Engineer
Lanseria - Western Suburbs
Join a leading company in the Engineering and FMCG sectors. Provide technical support for premium European kitchen and laundry equipment. Take ownership of product knowledge and grow within the role. Duties & Responsibilities
Job Title: Technical Services Engineer
Location: Lanseria - Western Suburbs
Purpose of the role
Work closely with Field service technicians, service coordinators, sales and projects, procurement and stores, and the factory technical teams. Diagnose faults, program equipment, support technicians and clients, and turn field learnings into structured knowledge. Key responsibilities
• Fault finding and technical support Second-line support for field technicians, diagnosis of faults, identification of repeat failures, and bench work testing.
• Programming, commissioning and configuration Equipment programming, commissioning support, and setup of connected equipment.
• Field service support Help prepare for jobs, review service reports, and attend complex calls.
• Client technical communication Answer technical queries, provide updates, and offer basic operator guidance.
• Quality and factory communication Handle warranty claims, document defects, liaise with factories, and track service bulletins.
• Product data and documentation Maintain technical data, create knowledge base, and manage installed base records.
• Product lifecycle management Track model changes, support horizon planning, and provide input for new products.
• Spare parts planning Identify parts, recommend stock planning, and suggest critical-spares kits.
• Value engineering and sourcing Find alternatives, evaluate suppliers, and present options with cost comparisons.
Qualifications and experience
Required
- Diploma or degree in mechanical, electrical, or mechatronic engineering
- Ability to read schematics and mechanical drawings
- Valid driver's licence
- Computer literacy
Advantageous
- Hands-on experience with commercial equipment
- Understanding of electronic controls and PLCs
- Experience with ERP systems
- Second language advantageous
Experience by level
- Junior: recent graduate or up to 2 years' experience
- Intermediate: 2 to 5 years' technical or service experience