Technical Operations Specialist & R&D Engineer - ATM & Cash Recycling - Technology and Security Company - KZN
Glasshouse Recruiting · KwaZulu-Natal
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Start free — we apply for you →Duties & Responsibilities
The individual should combine strong technical understanding with project management, data analysis and product-performance knowledge
Key responsibilities will include
Develop deep technical knowledge of ATM and cash recycler products
Lead technical R&D work streams and coordinate projects with internal teams and international OEM engineers
Analyse machine data, errors, failures and product-performance trends
Develop dashboards covering uptime, failures, recurring faults, reliability and technical performance.
Lead root-cause investigations and identify recurring product weaknesses
Coordinate product testing, stress testing, currency implementation and validation
Manage technical issues involving hardware, software and firmware
Develop technical procedures, documentation and an internal knowledge base
Define preventative-maintenance, diagnostics and technical escalation standards
Transfer OEM/R&D knowledge into our technical support, workshop and service teams
Assist in developing training and certification standards for our existing technician base
Help define future requirements for workshop, technical support and specialist resources
Desired Experience & Qualification
We are open to two strong candidate routes
1. ATM / Cash Recycler Specialist
Someone with strong ATM/recycler experience who has progressed beyond routine servicing into product support, advanced diagnostics, technical management, reliability, R&D, analytics or OEM engagement
2. Mechatronics / R&D Engineer
A strong Mechatronics Engineer with experience in complex automated or electromechanical equipment, product development, R&D, technical project management, reliability and failure analysis
Relevant backgrounds could include ATM/recyclers, cash processing, banking automation, industrial automation, robotics, high-speed sorting, vending, self-service technology and other complex automated machinery
Key Skills
We want someone strong in a combination of
ATM / cash recycler technology
Mechatronics and electromechanical systems
Root-cause and failure analysis
Technical project management
Data analysis and dashboards
Reliability and product-performance analysis
Hardware, firmware and software interaction
Product testing and validation
OEM technical engagement
Technical documentation
Knowledge transfer and training
Leadership and team development
Power BI, SQL, Excel or similar analytical capability would be advantageous