Technical Operations Manager – Electronic Security Systems

Technical Operations Manager who can take responsibility for the effective management of a national technical team and ensure that installations, maintenance, repairs and customer support are delivered to a consistently high standard.

Duties & Responsibilities

The Role

• Managing and coordinating a national team of technicians .

• Overseeing installations, maintenance, repairs and technical projects across South Africa.

• Providing technical guidance, support and coaching to technicians.

• Monitoring technician performance, productivity and service delivery.

• Managing customer escalations and assisting with the resolution of complex technical problems.

• Ensuring technical jobs are prioritised and completed efficiently and within required timeframes.

• Managing and monitoring technical stock, equipment and inventory .

• Preparing technician payroll inputs and operational reports.

• Monitoring key operational and performance indicators.

• Assisting with improving processes, productivity and service delivery.

• Liaising with customers, technicians and internal departments.

• Ensuring that administration and technical records are accurate and up to date.

• Managing multiple priorities in a fast-paced technical environment.

Desired Experience & Qualification

Technical Operations Manager – Electronic Security Systems

We are looking for a Technical Operations Manager who can take responsibility for the effective management of a national technical team and ensure that installations, maintenance, repairs and customer support are delivered to a consistently high standard.

The Role

• Managing and coordinating a national team of technicians .

• Overseeing installations, maintenance, repairs and technical projects across South Africa.

• Providing technical guidance, support and coaching to technicians.

• Monitoring technician performance, productivity and service delivery.

• Managing customer escalations and assisting with the resolution of complex technical problems.

• Ensuring technical jobs are prioritised and completed efficiently and within required timeframes.

• Managing and monitoring technical stock, equipment and inventory .

• Preparing technician payroll inputs and operational reports.

• Monitoring key operational and performance indicators.

• Assisting with improving processes, productivity and service delivery.

• Liaising with customers, technicians and internal departments.

• Ensuring that administration and technical records are accurate and up to date.

• Managing multiple priorities in a fast-paced technical environment.

Requirements

• 6–8 years' relevant technical experience in electronic security, CCTV, access control, alarms or a related field.

• At least 2 years' supervisory or management experience .

• A solid understanding of CCTV, access control, alarms and/or electronic security systems .

• Experience managing or coordinating technicians or technical teams.

• Experience with stock control and inventory management .

• Strong working knowledge of Microsoft Office, particularly Excel .

• Excellent administrative and organisational ability.

• Strong attention to detail.

• Excellent communication and interpersonal skills.

• The ability to deal professionally with customers and resolve escalated issues.

• The ability to prioritise, multitask and work under pressure .

• A practical, problem-solving approach.

• The ability to work independently while taking ownership of operational responsibilities.

Remuneration

Basic Salary: R25 000 – R28 000 per month

Additional benefits include

• Provident Fund

• Medical Aid

• 13th Cheque

• Discretionary Performance Bonus